Karl Alvarez | Page 53

firmware upgrade to my new X5 great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this dealer to a friend More

by dprairie Verified Customer Verified Customer

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amazing! Quick! Haggle free Steve and Karl made this experience simple and easy which was prefect because we had a very busy 3 year old in tow. Everyone treated us with respect a Steve and Karl made this experience simple and easy which was prefect because we had a very busy 3 year old in tow. Everyone treated us with respect and like we were family. We will always go back and refer close family and friends!! More

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Bought a 2018 BMW 330i with just over 4K miles Steven Venden is the one and only reason I purchased from Ferman. He was able to navigate your system focused continually on customer satisfaction. Steven Venden is the one and only reason I purchased from Ferman. He was able to navigate your system focused continually on customer satisfaction. I am not going to say everything went as I would have liked, but each time something went off the tracks Steve corrected and got things back on track. Steve went the extra mile several times. Any dealership would be lucky to have Steve working for them. More

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professional family experience I purchase a car every 2-3 years. This is the first time I choose a BMW. I tried this dealership about 10 years ago and was disappointed in their lack I purchase a car every 2-3 years. This is the first time I choose a BMW. I tried this dealership about 10 years ago and was disappointed in their lack of concern. This time was a total different experience. I’m just a short time they made you feel like family. Everyone was professional. Every employee said hello as they passed. It was a very pleasant welcoming experience More

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New BMW Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferma Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferman BMW. More

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Didn't get the car I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can ge I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car. 2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days. 3, And for now, it's almost 3 weeks, I still didn't get the car. 4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided. 5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it, 6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm. Thanks Greg and Alex with the Model they gave for not being able to deliver my car. But I already paid 48k and the finance is still on going, I really want my car. More

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Great buying experience!!! This is the second car we bought from Ferman BMW and the people and process could not have been better. They were easy to work with and honest in the This is the second car we bought from Ferman BMW and the people and process could not have been better. They were easy to work with and honest in their dealings. A big thank you to Robert Chodorowski, our sales associate - Robert was friendly, fair and most of all honest and straightforward. More

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Back In a BMW! The Ferman Team at MINI and BMW in Palm Harbor are awesome! Thank you Ryan George! You are the consummate professional! Thank you for your excellent s The Ferman Team at MINI and BMW in Palm Harbor are awesome! Thank you Ryan George! You are the consummate professional! Thank you for your excellent service! This is the 5th car I have bought from Ryan! More

by rcordaro Verified Customer Verified Customer

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The Ultimate Buying Experience. We have been doing business with Ferman BMW for eighteen years. BMW makes a good machine, but the Ferman Team: Brian, Karl, Erin and Jimmy are truly f We have been doing business with Ferman BMW for eighteen years. BMW makes a good machine, but the Ferman Team: Brian, Karl, Erin and Jimmy are truly focused on surpassing Customer Satisfaction. THEY are the reason why we are repeat customers. More

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An awesome and easy transaction! I just purchased a new BMW 5 series from Ferman BMW. I had the pleasure of dealing with Gary Mack and Karl Alvarez. They made the entire process a ple I just purchased a new BMW 5 series from Ferman BMW. I had the pleasure of dealing with Gary Mack and Karl Alvarez. They made the entire process a pleasure from the start! Both of them made sure I was well taken care of. I would highly recommend this dealership to anyone who wants the same experience I had. More

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