Karl Alvarez | Page 47

Exceptional The General Sales Manager, Karl Alvarez and the Sales Advisor, Alex Wolf provided exceptional service to us as we considered the options available for The General Sales Manager, Karl Alvarez and the Sales Advisor, Alex Wolf provided exceptional service to us as we considered the options available for a New BMW 5 series. We have owned Mercedes and BMWs in the past and we were undecided as to what new vehicle we would select this time. Karl and Alex were so friendly, professional and helpful that it made the decision easier to choose BMW. More

by denisedelb Verified Customer Verified Customer

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Purchase of a 2018 BMW 330i My son had a positive experience with Gary Mack and was helping me find a car. Gary offered two possibilities and we chose one. Both Gary and AJ were My son had a positive experience with Gary Mack and was helping me find a car. Gary offered two possibilities and we chose one. Both Gary and AJ were very helpful and friendly - especially to someone who was buying a car in Florida but lived in New York City. The process was painless. P. S. I do not know Karl More

by cwv1102 Verified Customer Verified Customer

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Loaner car program not what it is supposed to be I have had to return my car 2 x and while the technicians and flow of the center is top notch, the loaner cars have both times been much less than wha I have had to return my car 2 x and while the technicians and flow of the center is top notch, the loaner cars have both times been much less than what I own. The issues were factory issues and I made appointments for drop off and expected I would have a loaner in the same class and not 3 levels below like I have been offered More

by bradbucci Verified Customer Verified Customer

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I will highly recommend Ferman BMW Sales advisor Steve Venden is exceptional. Enjoyed working with him. He is professional and spent the time. Steve and sales manager Karl worked well w Sales advisor Steve Venden is exceptional. Enjoyed working with him. He is professional and spent the time. Steve and sales manager Karl worked well with me. I will highly recommend Steve Venden and Ferman BMW. More

by Shawn N. Verified Customer Verified Customer

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Great service Very helpful and accommodating staff. It was a non-BS dealership and I didn't feel like they were pulling string behind the scenes for any reason unli Very helpful and accommodating staff. It was a non-BS dealership and I didn't feel like they were pulling string behind the scenes for any reason unlike some other BMW dealerships I've been to. They were very up front about everything throughout the process. I would HIGHLY recommend this dealership. More

by mumtaz Verified Customer Verified Customer

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My first BMW Mary was amazing! She made to show me all options that included my “must haves”. Finance was fast and gave all options available. Mary showed me every Mary was amazing! She made to show me all options that included my “must haves”. Finance was fast and gave all options available. Mary showed me every option before pulling away. This is my first BMW and it won’t be my last!! More

by HIRVING22 Verified Customer Verified Customer

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Excellent service Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled any issues to my satisfaction. More

by eric.lane Verified Customer Verified Customer

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The Perfect BMW I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a smooth car buying process. As my car will be registered in MD, the dealer including the sales manager, finance manager, and GM were very instrumental in making me feel confident about the deal and titling the vehicle in MD. I have purchased a lot of cars, Alex Wolfe (sales associate) is professional, knowledgeable, personable, and most importantly makes you feel like family. I am Ferman for life. More

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Great car buying experience! From the start of our visit to Ferman BMW we were quite impressed. We we promptly greeted at the front entrance and made to feel welcome. Our sales as From the start of our visit to Ferman BMW we were quite impressed. We we promptly greeted at the front entrance and made to feel welcome. Our sales associate, Alex Wolf, was fantastic. He had knowledge of every car we inquired about and helped us reach a decision. The entire process was seamless and efficient. We will definitely be back. More

by kscrittenden1980 Verified Customer Verified Customer

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Sales and service I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made the process very easy and I thank everyone of them for there help. More

by dhaslam20 Verified Customer Verified Customer

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