Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray | Page 11

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Kaitlyn Gray

January 16, 2024

Dealership Rating
Employee Rating

Always happy to get high quality servicing at Secor! I especially like the communication during the appointment that reports findings that are additions to the basic servicing. While waiting for my car More

by MZSOP.AGOR
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 16, 2024

Secor Subaru responded

We're glad to know you appreciate our communication and personalized service at Secor Subaru! It's great that Kaitlyn could provide the in-person touch while discussing recommendations. We look forward to serving you again soon! Safe travels!

January 16, 2024

Dealership Rating
Employee Rating

The service was efficient, cost effective and professional. The staff was friendly and made me feel at ease. More

by DANA.C.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Secor Subaru responded

Hi Dana! We're delighted to know that you found our service at Secor Subaru efficient and professional. It's great that our team could make your experience comfortable! Thanks for the review.

January 16, 2024

Dealership Rating
Employee Rating

Service is always efficient and thoroughly explained. All staff were great and I got a few cold weather pointers as well. More

by AGKLOTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen , Rebecca Nutt

Jan 17, 2024

Secor Subaru responded

Hi A G Kloter! We're glad to know that you found our service efficient and informative at Secor Subaru. It's always a pleasure to share tips with our customers! Stay warm out there, and thanks for the review!

January 13, 2024

Dealership Rating
Employee Rating

I don't do reviews. Please don't bother me again. No no no no no no . More

by CHARLES.GRILL.CYBA
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 16, 2024

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

January 12, 2024

Dealership Rating
Employee Rating

My car was immediately taken to the bay & was ready within the time frame promised-the car was washed & vacuumed More

by PATRICIASWIMRN
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 12, 2024

Secor Subaru responded

Hi Patricia! We're glad to know that our team at Secor Subaru was able to provide you with prompt and efficient service. Thanks for the positive feedback!

January 06, 2024

Dealership Rating
Employee Rating

Wanted to charge me over $400 to replace a battery, is that some kind of joke More

by ANNSCOTTSEIBEL
Recommend Dealer
No

Other Employees Tagged: Kaitlyn Gray

Jan 10, 2024

Secor Subaru responded

Hi, We are sorry to hear about these issues you experienced with your vehicle. As we mentioned in our recent email to you, your vehicle takes an enhanced flooded battery which costs more than a traditional battery. We would be happy to discuss this with you further and encourage you to check your spam folders for that email from us. We look forward to your response. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

January 01, 2024

Dealership Rating
Employee Rating

They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did More

by OSCARSEGURA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt, Kaitlyn Gray

Jan 04, 2024

Secor Subaru responded

I'm sorry to read about your experience with the tire quote and missing wheel lock. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to help resolve this issue as quickly as possible - please reach out at your earliest convenience so we can discuss this further. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Jan 04, 2024

OSCARSEGURA59 responded

I went to service, where I received the best customer service, and they gave me a new wheel lock. I paid about $85, which is a lot for me. I wintbask get a refund but you can give me a special coupon for future service. My car guarantee is close to an end, or any further service. Again, I could be in a dramatic situation, and I wouldn't be able to unlock my tires bc nobody gave me or explained to me about the wheellock. Please, let me know.

December 28, 2023

Dealership Rating
Employee Rating

Friendly and professional. Secor Subaru is friendly and professional. They treat me with respect, and they do good work. More

by DEBSPEWAL
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 02, 2024

Secor Subaru responded

Hi Deb! We appreciate your kind words! It's great to know that you've found our team at Secor Subaru both friendly and professional. We're here for any future needs, thanks again!

December 28, 2023

Dealership Rating
Employee Rating

Kaitlyn was quick to greet us and listened to our needs, explained what would happen with the car, and approximate time of completion. She provided a text # to communicate any questions we might have while More

by TMMERCADO
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 02, 2024

Secor Subaru responded

TM Mercado! We're so glad to know that Kaitlyn was able to provide you with such a positive experience at Secor Subaru! We strive for A+ service and appreciate your feedback. Don't hesitate to reach out if you have any more questions in the future!

December 27, 2023

Dealership Rating
Employee Rating

Kaitlyn went above and beyond for me. The check engine on my car was lit. Took my car in without an appointment. Had it checked out and told me the problem. She made an appointment for me More

by RICHARDZITO
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 02, 2024

Secor Subaru responded

Hi Richard! It's great to know that Kaitlyn and the rest of our team at Secor Subaru were able to assist you promptly. We always aim for excellent customer service! Thanks for your feedback.

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