Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
309 Reviews
4.8

309 Reviews

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309 Reviews of Juan Orozco

June 05, 2026

Dealership Rating
Employee Rating

Would not recommend, no communication, repairs took two days instead of more reasonable one day. Angela tried to explain the delay,very pleasant and easy to talk to More

by DGROBERT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angela Hancock

June 04, 2026

Dealership Rating
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The dealership is too huge to feel personal. I felt like I had to do all the calling to find out when my car would be ready. There were repair/maintenance items supposedly found on my car that n More

by matsonsr
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

June 04, 2026

Dealership Rating
Employee Rating

Always a pleasure working with Kevin, I highly recommend Quicklane at Corwin Ford 10/10 More

by Manuel
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for recommending our Quicklane team. We’re glad Kevin made your Acura service experience enjoyable and we look forward to assisting you again. Niko Armijo, General Manager

May 28, 2026

Dealership Rating
Employee Rating

In a hectic time, they were willing to help and even squeeze me in their busy day. More

by MASIESTUDDARD
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 28, 2026

Corwin Ford of Tri-Cities responded

Finding time for vehicle maintenance can be challenging. We’re glad we could squeeze in service for your Ford Escape during a hectic period. Thank you for the five-star review. Niko Armijo, General Manager

May 20, 2026

Dealership Rating
Employee Rating

Easy to work with. Juan was great, explained everything in detail. Was able to rent a car through Corwin from Enterprise. Very reasonable. I'll be back! More

by lighthallwj
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 20, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to hear that Juan’s clear explanations made the process straightforward and that the Enterprise rental was convenient. We appreciate the opportunity to care for your Ford. We look forward to welcoming you back. Niko Armijo, General Manager

May 19, 2026

Dealership Rating
Employee Rating

Got my service work done when they said. Had to order the parts and still got it done pretty fast More

by DAVIDC18
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 19, 2026

Corwin Ford of Tri-Cities responded

Delighted to hear Juan and our service team took care of your Ford on schedule, even with ordered parts. We appreciate your feedback and look forward to serving you again. Niko Armijo, General Manager

May 19, 2026

Dealership Rating
Employee Rating

Went as planned and oil changes was done in less than an hour. Good service! More

by DAVIDC18
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 19, 2026

Corwin Ford of Tri-Cities responded

Great to hear the oil change was completed in under an hour and met your expectations. Thanks for bringing your Ford in and letting us know everything went smoothly. We look forward to assisting you again. Niko Armijo, General Manager

May 11, 2026

Dealership Rating
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Service was fast and accurate. Juan called back a couple days later to make sure everything was good. More

by BB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Corwin Ford of Tri-Cities responded

It’s great to hear our team delivered fast, accurate service on your Ford F-150. Juan’s follow-up call shows our dedication to keeping your truck running smoothly. Thank you for sharing your experience, and we look forward to your next visit. Niko Armijo, General Manager

May 09, 2026

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Great as always! !! Will continue to use Corwin. Been using Corwin for 10 years now! More

by ADHARVEY1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2026

Corwin Ford of Tri-Cities responded

We appreciate your loyalty over the past ten years. Our service team takes pride in keeping your Ford running smoothly. We’re here whenever you need us next. Niko Armijo, General Manager

May 01, 2026

Dealership Rating
Employee Rating

Jaun called to let me know what was going on with my vehicle with parts and service More

by ARTTIJERINA64
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Juan here at Corwin Ford of Tri-Cities. Niko Armijo, General Manager

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