Juan Orozco | Page 2

This is my second time taking my van for service here while traveling through Washington. Both times they have kept my van for several days with little communication and returned it with no idea what was while traveling through Washington. Both times they have kept my van for several days with little communication and returned it with no idea what was wrong while still charging their overpriced service fee. This past time they returned the van and by that evening I realized they had actually made the problem worse. They offered to look at it one more time before I had to leave town and came up with a diagnosis at the last second while I was checking out of my Airbnb. However, when I took the van to the next dealership I was able to get to the following day, they told me it was a completely different issue and that the problem had been misdiagnosed. I have no confidence in the Pasco dealership’s expertise or customer service and I will not be taking my van there again. More

by Kaylaluvspitties Verified Customer Verified Customer

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Great experience all the way around, got me taken care of in a short time. No problems at all! in a short time. No problems at all! More

by thepascos509 Verified Customer Verified Customer

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Great response and going the extra mile. Juan is great to work with and always customer focused! Juan is great to work with and always customer focused! More

by VALERIE.BURNETT53 Verified Customer Verified Customer

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I went for an issue with the engine which was under warranty. Juan explained the process and next steps. I was there from 730 am to 430 pm, and it was a long day. Everyone was helpful. warranty. Juan explained the process and next steps. I was there from 730 am to 430 pm, and it was a long day. Everyone was helpful. More

by STEPHANIE.RAY0 Verified Customer Verified Customer

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Very helpful fast and friendly! And we would defiantly come back for service! The Service department was friendly! And we would defiantly come back for service! The Service department was friendly! More

by susanwadlow Verified Customer Verified Customer

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They tried to overcharge me for a brake system bleed and refill, the average cost for the service is $150 to $200 but they try to charge me $280. refill, the average cost for the service is $150 to $200 but they try to charge me $280. More

by r.sebo Verified Customer Verified Customer

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Juan’s performance has been consistent and commendable. He demonstrates strong initiative, attention to detail, and a commitment to achieving team goals. His ability to adapt to challenges and contribute e He demonstrates strong initiative, attention to detail, and a commitment to achieving team goals. His ability to adapt to challenges and contribute effectively has positively impacted the overall performance of the group. Also Juan kept me informed during the repair of my truck he arranged for the pick up and drop off. More

by COOLMEE1 Verified Customer Verified Customer

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Quality customer orientated service and repairs. Always a pleasure to do business with them! THANK YOU TEAM CORWIN Always a pleasure to do business with them! THANK YOU TEAM CORWIN More

by Scott Verified Customer Verified Customer

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As usual, Alan is superb to deal with. !! We have purchased many vehicles with him throughout the years, He is a true professional and very detailed oriented. !! We have purchased many vehicles with him throughout the years, He is a true professional and very detailed oriented. More

by CKILK Verified Customer Verified Customer

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Everything went fine, communicated additional work before performing it so no surprises Service could probably wash the truck when it's done but not a deal breaker performing it so no surprises Service could probably wash the truck when it's done but not a deal breaker More

by Justindmack17 Verified Customer Verified Customer

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