Juan Orozco | Page 17

Budds Is My New Bud For Future Vehicle Purchases!! As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search do As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search down to a GMC Yukon. I had various dealerships to choose from and I also had a trade in as part of the deal. I emailed Budds' with the details of my trade in and received a favorable response from Basil Silas. It was also a non pressured response, unlike I received from other dealerships, which made me feel comfortable to move forward and attempt to strike a deal. I must also say that the fact that it was the Budds' family of dealerships that I was contemplating dealing with, made my decision much easier. Basil was very accommodating and patient with my wife and I. All my questions about the features of the vehicle were answered on the spot. His experience, professionalism and knowledge with the product he sells was quit evident and impressive The Sales Manager Jason Blain was instrumental in sealing the deal. He listened to my counter offer and had a fair response that worked for me, his customer, and the dealership I'm sure. The Business Manager Bounsay Osylaphet was quick, thorough and precise considering how much information needs to be communicated to the Customer. He also made us feel non-pressured however fulfilled his role of informing us of the additional items that are available to a used vehicle buyer. The vehicle was delivered as scheduled with all the administrative work completed correctly. Basil was there to greet me and part of my pre-delivery inspection. He also helped me set up my phone with the Blue Tooth option in the vehicle with no issues. The only item I was not entirely pleased with was that the detailing was not to my standards. I have very high standards when it comes to my vehicles, so for most, it probably would have been fine. Nonetheless, Basil immediately called Rich Pawlowski, Used Car Manager, to address my concerns. Mr. Pawlowski arrived to the vehicle pick-up area and offered me a very impressive solution, without hesitation I must add, to my concern and I know it will be dealt with when I bring in the vehicle for it's first service. Kudos to you Sir! As part of the deal, a trailer hitch cover was to be painted and installed a few days after I received the vehicle. As with the delivery of the vehicle, this was also ready as promised. As I arrived to pick up the cover, Basil was waiting for me and offered to have it installed by the Service department. A welcomed gesture by me. Basil introduced me to the Service Manager Shane Maginnis. Shane took over from there and made me feel very welcomed. The cover needed a couple of plastic retainers. Shane introduced me to Juan Orozco, a Service Advisor, and he immediately took action to get the retainers and install the cover. In the meantime, Shane offered to give my vehicle a wash while I was waiting which I gladly accepted. Juan installed the cover and I went on my way. In closing I would like to thank Basil, Jason, Bounsay, Rich, Shane and Juan for making my first and certainly not my last experience at Budds' a memorable one. I'm sure that there are a bunch of folks behind the scene that also added to my experience and I would like to thank them as well. Well done team!! I'm sure Mr. Budd is proud of you all. More

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Full confidence - they take very good care of us I've been using this dealership to service my suburban for the past 5-6 years. Wouldn't consider taking it anywhere else. The trust and confidence lev I've been using this dealership to service my suburban for the past 5-6 years. Wouldn't consider taking it anywhere else. The trust and confidence level is high that they will do only the work required at a fair price. They care about their customers, and have taken very good care of me. More

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Great Experience If you want great customer service and a "no-pressure" ambience, this is the place. I bought a used Chevrolet Cruze. It has been a smooth process from If you want great customer service and a "no-pressure" ambience, this is the place. I bought a used Chevrolet Cruze. It has been a smooth process from beginning to end. Basil, my salesperson, was well prepared when I first came to see the vehicle. He had all the relevant documents on hand and was able to immediately answer my questions. It was very refreshing to be treated with genuine friendliness in a car dealership. More

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Friendly, patient and helpful Salesman Geoff listened to my requirements and offered several possible suggestions to meet them.After test-driving two vehicles, I opted for a used 2008 Impal Geoff listened to my requirements and offered several possible suggestions to meet them.After test-driving two vehicles, I opted for a used 2008 Impala. Shane and Juan in the Service Dept helped me with a doorlock problem which I hadn't noticed when I took delivery of the vehicle. More

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Engine Light on..panic time I took my 2012 Chevy Cruze in under urgent service as my engine light came on and my car was pulsating back and forth. I called Budds and Juan answere I took my 2012 Chevy Cruze in under urgent service as my engine light came on and my car was pulsating back and forth. I called Budds and Juan answered the phone and told me they were open until 5 30 so I had an hour before they close to look into the problem. I was assured it didn't matter about the time they would make sure to take care of me. They hooked up diagnostic right away..addressed the problem and we're prepared to fix the issue. As a bonus it was covered under power train warranty. The part I needed was in stock and a service rep was on hand to repair. Reliability, preparedness convenience and professionalism is what this dealership demonstrates. I will never take my car anywhere. Also Jaun's manager was overseeing everything and even took the time to explain what work was needed and why. Surprised even at the end that they had run my car through the car wash. Can't say enough about my experience. Thanks again BUDDY Chevrolet!!! More

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Personal Support During OnStar Upgrade My elderly mother recently went through the OnStar 4G upgrade process. It was lengthy, difficult, and confusing. There were also many pauses in the co My elderly mother recently went through the OnStar 4G upgrade process. It was lengthy, difficult, and confusing. There were also many pauses in the conversation while my mother was placed 'on hold'. Throughout the entire forty five minute process the Budds' service representative stayed in the car with my mother to ensure a successful outcome. Senior citizens are sometimes taken advantage of when choosing packages of services. The Budd's service representative ensured that the new contract with OnStar contained nothing more than what was needed. This and other experiences with Budds give both my mother and I confidence that she will not be taken advantage of when she takes her car there on her own for service. More

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Very satisfactory, caring and knowledgable. An Excellent I picked Budds Chevrolet Cadillac Buick GMC because it was the closes one near where I lived. I had no idea about them or how the worked. As soon as I picked Budds Chevrolet Cadillac Buick GMC because it was the closes one near where I lived. I had no idea about them or how the worked. As soon as I walked in my Service contact person, Mr Juan Orozco was very pleasant, professional and very knowledgable. My vehicle was serviced with the up most care and I am very satisfied with the service. They also wash my car every time, even after a simple oil change. Thank you so much Juan Orozco. More

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Stellar service. I have a Dodge Durango with a certified pre-owned GM warranty. Car would not start. Had towed to Budds. Juan Orozco handled my case. He went far ou I have a Dodge Durango with a certified pre-owned GM warranty. Car would not start. Had towed to Budds. Juan Orozco handled my case. He went far out of his way to solve my problem. First showing concern for cost, suggesting not to run a diagnostic until checking whether open recalls were the issue, including speaking with friends in the industry. Juan gave me regular updates. Then worked with several Dodge dealerships/service to find backed up recall part. Juan personally took my car to be serviced near his home, having a friend drive him back to work. Juan is a class act and very efficient. I was very impressed with Juan/Budds service. More

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Professional and friendly service The staff at BUDDS' CHEVROLET are extremely helpful and courteous. Each employee who assisted me were just as professional and friendly as the last. T The staff at BUDDS' CHEVROLET are extremely helpful and courteous. Each employee who assisted me were just as professional and friendly as the last. The staff are incredibly knowledgable, as no question I had was left unanswered or unexplained. A very welcoming environment added to my pressure free experience in purchasing my vehicle. I have nothing but positive things to say and look forward to future servicing (and eventually more vehicles) from the team of staff. A highly recommended experience. More

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Chevy Uplander - Rear suspension issues The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge personally. A big Thank you to Shane, Juan and Mechanic Tim Douder for all their efforts. Vehicle was repaired and good as new. Truly a great service team that cares. More

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