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Joshua Porter
Joshua Porter at Heiser Toyota
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Joshua Porter | Page 2

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
110 Reviews
4.6

110 Reviews

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110 Reviews of Joshua Porter

January 24, 2024

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Employee Rating

Staff are friendly and efficient. I always got a good explanation of the services I am receiving and what will be necessary in the future. More

by jesscraw1580
Recommend Dealer
Yes

Other Employees Tagged: Joshua Porter

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Jan 25, 2024

Heiser Toyota responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

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Dropped my car off for an appointment. I showed up 8 hours later to pick up my vehicle. They forgot about my car, and the work was never completed. More

by MSHARP20
Recommend Dealer
No

Other Employees Tagged: Joshua Porter

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Jan 25, 2024

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

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Poor service. Made an appt. However it still took almost 4 hrs to do an oil change, tire rotation and balance. More

by KARENLKONICEK
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Recommend Dealer
No
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Jan 25, 2024

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Karen. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 21, 2024

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Everyone was kind and helpful. Then Josh was sick and others had to hunt for my info. Been nice if car windows were scraped off before car was handed over to me. More

by JEANLOXIE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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Jan 21, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and will share your comments with the team. We hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 20, 2024

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They are friendly, and they do a good job! I will go back there again! More

by lynnhaef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Matt Foti

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Jan 21, 2024

Heiser Toyota responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 18, 2024

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Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra . More

by Nisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garski, Vincent Lor, Chad Covert, Jakub Kania, Colt Grandstaff, Peter Miszewski, Matt Foti, Tom Lowther, Shardai Flores

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Jan 18, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

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I like y’all service y’all are nice people and funny I wish I could come back and another car thank you very much I appreciate y’all. More

by YVONNEBROWNUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther

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Jan 17, 2024

Heiser Toyota responded

Yvonne, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 17, 2024

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Employee Rating

Well Taken care of and very knowledgeable. Knowledgeable staff and informative about the cars. Keep up the good work More

by s.lennie84
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 18, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

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Employee Rating

Service and time were what they promised and Josh was very helpful and considerate when answering my questions More

by AKLYNCH33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 17, 2024

Heiser Toyota responded

We are very happy to hear that Josh provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

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Employee Rating

Call to get appointment for oil change,person who set up appointment got us in,in a timely manner More

by HOMARTURNER08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 17, 2024

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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