Colt Grandstaff
Colt Grandstaff at Heiser Toyota
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Colt Grandstaff

Finance Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
439 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

8 yrs, 7 mos

4.9

439 Reviews

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439 Reviews of Colt Grandstaff

June 01, 2024

Dealership Rating
Employee Rating

The staff were very polite and helpful in the whole process. Lorri was very knowledgeable. The finance staff were great in getting us a good rate. We will definitely recommend you to family and friends More

by Alicyn Keller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 31, 2024

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Everyone was so nice to me. They explained what they were going to do, and the job actually took less time than I thought. More

by asharms13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 30, 2024

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Employee Rating

I recently purchased my first car from Heiser Toyota, and I couldn't be happier with the experience, thanks to the exceptional service provided by Altaf. From the moment I walked into the dealership, Altaf m More

by Dennis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain, Jorgo Ndina

May 30, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 29, 2024

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They are always so helpful and explain everything in advance I also appreciate how quick they are. More

by cdobs5430
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 29, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

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Everyone was a pleasure to work with, they were thorough in explaining & answering questions that we had. The only downfall was having to wait on the title which caused a delay; however, we were notified wh More

by nancyxiong22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Darrin Henry

May 29, 2024

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 19, 2024

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I was looking for a specific 2024 Tacoma and Jordan Christian found me one that was really close. Then another became available sooner that was also similar, but with more options and Jordan gave me a More

by sas4513
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 18, 2024

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Waited a hour for a shuttle no one was willing to help me find my car when I came back to pick it up…this place is just horrible from sales to service More

by Chrissy90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Chrissy, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 18, 2024

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The entire purchasing experience was overall quite easy Cathrine was super and Colt was the most professional finance person we've dealt with overall we are quite pleased with Heiser Toyota More

by dlpalubicki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that we could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 18, 2024

Dealership Rating
Employee Rating

James Hicks took great care of us and made sure we had no questions or concerns before we left. More

by twiggya1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Shahat Mohamed

May 20, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 18, 2024

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Employee Rating

Competitive, professional, excellent service, values earning and maintaining the customer’s trust. Sales, service and finance staff are extremely helpful, the word is their bond. Special Kudos to Al More

by dean6681
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips, John Piquette, Shardai Flores , Al Hussain, Sales

May 20, 2024

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Al and Colt were able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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