Vincent Lor
Vincent Lor at Heiser Toyota
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Vincent Lor

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
649 Reviews
4.7

649 Reviews

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649 Reviews of Vincent Lor

May 24, 2024

Dealership Rating
Employee Rating

Fast service, great communication, will definitely be back again for more service in the future More

by Codysev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 24, 2024

Dealership Rating
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I am on my second mini van with Heiser. That is over 20 years of service. I keep coming back. More

by GLASSGI
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Recommend Dealer
Yes

May 22, 2024

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They always take care of me well and good work, thank you for service guys More

by ndiayedaouda131
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Recommend Dealer
Yes

May 18, 2024

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Waited a hour for a shuttle no one was willing to help me find my car when I came back to pick it up…this place is just horrible from sales to service More

by Chrissy90
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 20, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Chrissy, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 15, 2024

Dealership Rating
Employee Rating

I was in and out very quick! Kind and courteous for my tire rotation. They didn’t have any soap for the car wash, but offered me a car wash for a different time if I would like. More

by Rebel414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

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Last Wednesday the service department was short-staffed. I met Tom at the service desk. He was very personable and professional. Afterward, I went and introduced myself to Vincent, the dispatch manager as w More

by susan.butkovic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 13, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 06, 2024

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Employee Rating

Quick and easy! Friendly staff who get you in and out as quick as they can. More

by RYANMACEMMA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 06, 2024

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Ryan, for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2024

Dealership Rating
Employee Rating

Service was performed in a timely manner while I waited service writers were very informative And everything was done to my satisfaction More

by KRONEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 25, 2024

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Employee Rating

Excellent service! !! Peter was knowledgeable and helpful with explaining what is recommended for future repairs. I was extremely satisfied with the service received. More

by shill2146
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter and the team met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2024

Dealership Rating
Employee Rating

we always get great service the staff is courteous and efficient and informative too thanks More

by TERIT0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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