Johnny Kasparian | Page 2

absolutely terrible, so disappointed my daughter bought a 55 thousand dollar truck 2017, told them what she needed and wanted did not get it at all. the vehicle was not clean when she got my daughter bought a 55 thousand dollar truck 2017, told them what she needed and wanted did not get it at all. the vehicle was not clean when she got it, she was given a free voucher for a cleaning for the next time she goes in, then parts were not installed when she received the truck so she needed to go back, and many more issues of which they have not taken care of at all have been getting the run around from salesmen who then passes you to finance who passes you to manager who then gives you a line of xx still not resolved, so now enough of this non-professional assistance and no customer service stuff I have contacted the media maybe then the customer care will be back in place, what is happening here people work hard for them cash expect what they buy and to not get it and say well you have to live with this issue now, that is NOT ACCEPTABLE they should be ashamed, taking advantage of people like that. Will never refer nor purchase from that dealer ship. More

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not the greatest experience We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the vehicle, add on that we paid for were not installed, we had to return a few days later and we were told it would be 1.5 wait, we ended up waiting 2.5 hours. Then we had to return again after a few phone calls to the finance person to get the proper paperwork for certain warranties. Brian in the service department was the best person I have ever dealt with in any service dept, he was a pleasure to deal with. I am grateful that in the future I will only have any dealings with the service dept and not the sales dept. When you make one of the largest purchases in your life you should receive great service from all departments. More

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