John Cordell
John Cordell at BMW of Westlake

John Cordell

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
308 Reviews
4.8

308 Reviews

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308 Reviews of John Cordell

July 29, 2025

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Employee Rating

Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. More

by wyantsmiling
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 23, 2025

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I feel so comfortable going there where everyone knows my name . Everyone there is so friendly . I can’t ask for more than that More

by NATEMANSOUR1
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Recommend Dealer
Yes
Jul 24, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 15, 2025

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Employee Rating

It’s Saturday, i found a leak or what i thought it was a leak so i called BMW of westlake and i spoke with Matt and right away he asked us to bring it over and he had a loaner ready for us . So i can’t ask More

by NATEMANSOUR1
Recommend Dealer
Yes
Jul 17, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 12, 2025

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Employee Rating

Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin More

by SWGANNON
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2025

BMW of Westlake responded

Thank you so much for the positive review!

June 28, 2025

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Cory is the best! He cares he really goes above and beyond to help customers! Love Cory! I wish it was more people like him. More

by Brandi Roby
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

BMW of Westlake responded

Brandi, reviews like this give us motivation and help us ensure we provide high-quality care.

June 10, 2025

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The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far. More

by KRISTINMEYERS81
Service Price Transparency
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Recommend Dealer
Yes

June 08, 2025

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Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. More

by RWDEES
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Jun 11, 2025

BMW of Westlake responded

Ron, your wonderful feedback and rating mean a lot to us.

June 06, 2025

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The people at BMW of Westlake were polite and courteous. I will definitely be going back to them for future serving on my X5 More

by DYLANSAMMY
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2025

BMW of Westlake responded

Hi Dylan, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

June 05, 2025

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Employee Rating

BMW Westlake’s service department has always treated me well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’v More

by AudiAsh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mathew Povroznik

Jun 09, 2025

BMW of Westlake responded

Audiash, it's experiences like yours that really keep us motivated!

June 02, 2025

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Employee Rating

Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More

by MJS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

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