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Andrew Shaw

Overview Reviews (79) Inventory (172)

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Andrew Shaw

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Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9

79 Reviews

Overview Reviews (79) Inventory (172)

Dealership Experience

1 yr, 1 mo

Industry Experience

11 yrs, 4 mos

4.9

79 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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79 Reviews of Andrew Shaw

May 12, 2024

Dealership Rating

Employee Rating

Good job keeping me posted on status including when it would be ready. Quick service on ouckuo would be ready. Quick service on ouckuo More

by NHOLLIDAY0

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittaney Quick

Helpful 0

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May 14, 2024 -

BMW of Westlake responded

Thanks for the great review!

May 07, 2024

Dealership Rating

Employee Rating

I bought a new BMW iX 50 I was having problem with the charging cable. I bought the car from a different dealership in Connecticut, but the Bmw Of Westlake was very helpful. Sorted out my problem and orde charging cable. I bought the car from a different dealership in Connecticut, but the Bmw Of Westlake was very helpful. Sorted out my problem and order new parts for me. More

by shah

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Czaplenski , Ion was in genius department he was the most helpful

Helpful 0

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May 07, 2024 -

BMW of Westlake responded

Thanks for the great review!

April 26, 2024

Dealership Rating

Employee Rating

Dealership was professional and Service, prompt. I was on and out in about a half hour for my regular service, I was on and out in about a half hour for my regular service, More

by Mjgentile

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 26, 2024 -

BMW of Westlake responded

Thanks for the positive review!

April 19, 2024

Dealership Rating

Employee Rating

Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. This is my second vehicle through BMW Westlake. More

by Norm

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Caruso, Robert Strecker, Mike Niedzwiecki, Brittaney Quick, Cory McConville, Mathew Povroznik

Helpful 0

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Apr 19, 2024 -

BMW of Westlake responded

Thanks for the great review and for your loyalty!

April 14, 2024

Dealership Rating

Employee Rating

They did an unauthorized repair on my tire and they told me it was dangerous to do me it was dangerous to do More

by FRANK@PLANNEDFINANCIAL.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 16, 2024 -

BMW of Westlake responded

We understand the service manager has been in contact with you. We did a good will repair on the wheel of your vehicle. We did a good will wheel repair. We'll be in touch.

April 06, 2024

Dealership Rating

Employee Rating

Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed. Upfront and honest as to our needs and what was not needed. More

by CMERRIMAN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 06, 2024 -

BMW of Westlake responded

Thanks for the positive review!

April 02, 2024

Dealership Rating

Employee Rating

Always a pleasure to work with everyone at the dealership! I appreciate their integrity whether I'm buying a car or handling maintenance issues. dealership! I appreciate their integrity whether I'm buying a car or handling maintenance issues. More

by ccb11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Andrew Shaw

Helpful 0

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Apr 03, 2024 -

BMW of Westlake responded

Thanks for the great review!

March 31, 2024

Dealership Rating

Employee Rating

Service department was very communicative throughout the service process. They kept me informed while the car was being serviced service process. They kept me informed while the car was being serviced More

by rogfrisman

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Moon, Mike Niedzwiecki, John Redden

Helpful 0

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Apr 02, 2024 -

BMW of Westlake responded

Thanks for the positive review!

Apr 02, 2024 -

rogfrisman responded

Great doing business with great professionals!

March 20, 2024

Dealership Rating

Employee Rating

Great dealership, and Andrew is a great employee. Professional, helpful, and informative. I give this dealership my highest recommendation and review. Professional, helpful, and informative. I give this dealership my highest recommendation and review. More

by James

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 20, 2024 -

BMW of Westlake responded

Thank you for the positive review!

March 08, 2024

Dealership Rating

Employee Rating

Very nice dealership. Quality service work every time. I would never take my vehicle anywhere else Quality service work every time. I would never take my vehicle anywhere else More

by lemod44212

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittaney Quick, Cory McConville, Mathew Povroznik

Helpful 0

Report | Print

Mar 08, 2024 -

BMW of Westlake responded

Thank you for the awesome review!

Dealership Inventory (172 Vehicles)

2024 BMW 530 | new

$63,775

2024 BMW 530

new

Dark Graphite Metallic exterior

Automatic

All-wheel Drive

$63,775

View Vehicle Details

View Details

2025 BMW i5 | new

$76,315

2025 BMW i5

new

Mineral White Metallic exterior

Automatic

All-wheel Drive

$76,315

View Vehicle Details

View Details

2024 BMW X3 | new

$53,945

2024 BMW X3

new

Black Sapphire Metallic exterior

Automatic

All-wheel Drive

$53,945

View Vehicle Details

View Details

2024 BMW X5 M | new

$136,335

2024 BMW X5 M

new

Black Sapphire Metallic exterior

Automatic

All-wheel Drive

$136,335

View Vehicle Details

View Details

2024 BMW 530 | new

$64,775

2024 BMW 530

new

Dark Graphite Metallic exterior

Automatic

All-wheel Drive

$64,775

View Vehicle Details

View Details

2025 BMW iX | new

$99,830

2025 BMW iX

new

Aventurin Red Metallic exterior

Automatic

All-wheel Drive

$99,830

View Vehicle Details

View Details

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Andrew Shaw

BMW Service Advisor

BMW of Westlake

79 Reviews of Andrew Shaw

Dealership Inventory (172 Vehicles)

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