Brittaney Quick

Service was great. On Time as promised. Communication with Brittaney and the mechanics was polished, professional and informative on the status of my vehicle during t On Time as promised. Communication with Brittaney and the mechanics was polished, professional and informative on the status of my vehicle during the whole process. More

by Frances.pleska Verified Customer Verified Customer

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Today was my 2nd visit to the service department in three days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I tak days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I take most of the responsibility for, and 4 new tires that I wasn't really anticipating. I am happy with service that I received. I am also very pleased with the way DIane really went above and beyond to help me out during the checkout process. She really made me feel important by making sure that I wouldn't need to pay a surcharge. Thanks Diane! More

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Great service. Good communication . Easy to use. Did a great job. Would recommend to others. Good communication . Easy to use. Did a great job. Would recommend to others. More

by SPCOOLBAUGH Verified Customer Verified Customer

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Good job keeping me posted on status including when it would be ready. Quick service on ouckuo would be ready. Quick service on ouckuo More

by NHOLLIDAY0 Verified Customer Verified Customer

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This dealership has very considerate and friendly staff. The service was completed on time and the details were explained well. The service was completed on time and the details were explained well. More

by TEACH0 Verified Customer Verified Customer

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First class in every respect. From the sales department to the service department, they go above and beyond to assure satisfaction! From the sales department to the service department, they go above and beyond to assure satisfaction! More

by GJDEEL Verified Customer Verified Customer

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excellent service every time, Brittaney is always very kind and professional when i need service on my car kind and professional when i need service on my car More

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Brittany was a joy to work with. Glad I moved from middleburg heights location to Westlake!!! Glad I moved from middleburg heights location to Westlake!!! More

by JOSEPH.RIEDL Verified Customer Verified Customer

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Very poor follow up on items from when I picked up the car new. Brittaney was great and got the part ordered and it came in the next day. Only other thing is can't beleive the car is 6 months old and nee car new. Brittaney was great and got the part ordered and it came in the next day. Only other thing is can't beleive the car is 6 months old and needed new tires, thought a little more consideration should have been made the car was almost $100k and had to put tires on it in 6 months that does not seem right. More

by mattsvancara Verified Customer Verified Customer

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Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. This is my second vehicle through BMW Westlake. More

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