Joey Ryan | Page 2

All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton. with. I have enjoyed my repairs and service time at Jim Norton. More

by dkcoupe44 Verified Customer Verified Customer

Report | Print

I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine concern for resolution of all problems. More

by jamesgarrett30 Verified Customer Verified Customer

Report | Print

Joey Ryan Pippin was a great service advisor and helped so much. He answered all my questions and gave great recommendations. so much. He answered all my questions and gave great recommendations. More

by haylee.pritchett Verified Customer Verified Customer

Report | Print

I am always impressed with the people and work done by the service department. It is organized and usually prompt the service department. It is organized and usually prompt More

by bill633450 Verified Customer Verified Customer

Report | Print

Great service, they were quick and got my vehicle done in the appropriate time that they had said. the appropriate time that they had said. More

by ANGELENE_604 Verified Customer Verified Customer

Report | Print

Jim Norton Toyota has always provided great service for my 2005 Prius - for almost 19 years! my 2005 Prius - for almost 19 years! More

by marisp123 Verified Customer Verified Customer

Report | Print

They did not tighten the oil filter tight enough and it leaked so we had to fix it our selves. Not good service this time. leaked so we had to fix it our selves. Not good service this time. More

by KENNYNSANDY Verified Customer Verified Customer

Report | Print

From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

Report | Print

Joey is a terrific service advisor because he kept me informed as to what was going on and made sure the air in my spare tire was checked. The waiting area is spacious with many comfortable chairs and t informed as to what was going on and made sure the air in my spare tire was checked. The waiting area is spacious with many comfortable chairs and tables and I always appreciate the complimentary hot tea and a chance to read the paper newspaper. More

by CRISTYANN Verified Customer Verified Customer

Report | Print

I keep coming back to Jim Norton because they have excellent customer service and a comfortable waiting area. excellent customer service and a comfortable waiting area. More

by sumnerjm Verified Customer Verified Customer

Report | Print