Pleasant customer service from start to finish.
The service for the appointment I scheduled was verified along with a quote for the work. The estimated time given for how long it would take was
The service for the appointment I scheduled was verified along with a quote for the work. The estimated time given for how long it would take was very good. Very pleased! Thank you!
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by mhlewis
Service Price Transparency
Apr 01, 2026 -
Jim Norton Toyota Tulsa responded
Thank you for sharing your satisfaction with our service team! It was a pleasure serving you at Jim Norton Toyota and we hope to see you again!
Attention to detail; David Holmes is reliable and takes
the time to explain repairs to customers; great customer support with with regard to waiting area and transportation
the time to explain repairs to customers; great customer support with with regard to waiting area and transportation
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by Rmac3751
Service Price Transparency
Mar 30, 2026 -
Jim Norton Toyota Tulsa responded
We love to hear about your experience with David and the rest of our team! Thank you for choosing Jim Norton Toyota and for your feedback. See you next time!
I just wasn't valued as a customer.
Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for
Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for extras, then there was no real compensation for my trouble and time except for a free alignment that wasn't needed for the car I just bought four new tires for. Extremely disappointed. And just to cut the conversation short and let them off the hook, after them asking what I wanted... they just did had taken action on their own, I told them to just take care of me on my next purchase. But I don't know if I want to go back to them after this experience.
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by majdad6986
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Earnie Plumbtree
Jun 17, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. I see that Eric Cooper, our Service Manager, has been in touch with you since the writing of this review to address the concerns mentioned. You are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
Always a good experience.
I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best.
I drive from Prague to have our 2016RAV4 and 2008 Tundra serviced. You're the best.
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by danandrosie64
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for choosing Jim Norton Toyota for servicing your 2016 RAV4 and 2008 Tundra, Dan! We appreciate your loyalty and are thrilled to hear you had another positive experience with us. Thank you for taking the time to travel to see our team. We look forward to assisting you with any future automotive needs!
Sincerely, Courtney, Jim Norton Auto Group
Everything was great as always.
Staffs are friendly and helpful. I would love to come back
Staffs are friendly and helpful. I would love to come back
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by linhhuynh18
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the 5-star review! We appreciate your kind words about our friendly and helpful staff at Jim Norton Toyota. We look forward to welcoming you back for your next visit.
Sincerely, Courtney, Jim Norton Auto Group
Always great service!
Keep up the good work! I always enjoy having my vehicle serviced here.
Keep up the good work! I always enjoy having my vehicle serviced here.
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by MADISONDIANE361
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the positive feedback! We're thrilled to hear that you always enjoy your visits to Jim Norton Toyota for vehicle service. We appreciate your loyalty and look forward to continuing to provide you with great service in the future!
Sincerely, Courtney, Jim Norton Auto Group
Always on time, thorough, courteous, great communication
and not always trying to sell me something I don't need.
and not always trying to sell me something I don't need.
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by paul1049
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2024 -
Jim Norton Toyota Tulsa responded
Thank you, Paul, for your positive review! We appreciate your kind words about our service at Jim Norton Toyota. We strive to provide excellent communication and service without any unnecessary sales tactics. We look forward to serving you again in the future.
Sincerely, Courtney, Jim Norton Auto Group
Have.
always been friendly respectful and takes time to answer questions and explain things when asked
always been friendly respectful and takes time to answer questions and explain things when asked
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by konemannusa
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing your feedback. At Jim Norton Toyota, we always aim to be friendly, respectful, and helpful. We appreciate your kind words and look forward to assisting you with any future questions you may have. If you have any questions, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
They're always thorough about keeping my car well
maintained and clean. They also get things done fairly quickly.
maintained and clean. They also get things done fairly quickly.
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by conklin72
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing your positive experience with Jim Norton Toyota! We are thrilled to hear that you appreciate our thorough and efficient service in keeping your car well-maintained and clean. We look forward to serving you again in the future. Drive safely!
Sincerely, Courtney, Jim Norton Auto Group
Not really check vehicles engine and everything than
still good will say fair and no change oil wil say change oil and cost money.
still good will say fair and no change oil wil say change oil and cost money.
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by CSMUNGPI77
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Jim Norton Toyota Tulsa responded
We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly.
Sincerely, Courtney, Jim Norton Auto Group
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