Joe Izzi
Joe Izzi at BMW of West Chester

Joe Izzi | Page 15

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
200 Reviews
4.9

200 Reviews

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200 Reviews of Joe Izzi

March 21, 2025

Dealership Rating
Employee Rating

Great service and convenient. Had loaner car ready when I got there. So I could be on my way in no time More

by ETSMITH247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2025

BMW of West Chester responded

We are delighted to hear that you found our service great and convenient. It is fantastic that we had a loaner car ready for you, allowing you to be on your way quickly. Thank you for choosing BMW of West Chester!

February 28, 2025

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BMW of West Chester never disappoints when it comes to service, and sales. I will continue to patronize this establishment. More

by RIXRIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez , Jacob Zimmerman

Mar 03, 2025

BMW of West Chester responded

We are thrilled to hear that BMW of West Chester consistently meets your expectations in both service and sales. Your continued patronage means a lot to us, and we are committed to maintaining the high standards that keep you coming back. Thank you from everyone here and we look forward to seeing you again!

February 26, 2025

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I had a problem with my brand new car 8 days into ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned More

by docklevi
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Scott Gately

Mar 03, 2025

BMW of West Chester responded

We are sorry to hear about the initial issue with your new car, but we are glad that our team, especially Scott, was able to resolve it for you. It is great to know that the loaner car helped during the repair period and that our efforts to find the part quickly made a positive impact. We appreciate the loyalty and look forward to your next visit. Thank you from all of us here at BMW of West Chester!

February 22, 2025

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Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that Joe Izzi provided you with excellent service by handling your issues professionally and honestly. We are pleased we met your expectations; thank you from everyone here at BMW of West Chester!

February 21, 2025

Dealership Rating
Employee Rating

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

BMW of West Chester responded

We are glad to hear that our team was able to accommodate and assist you with the issues you encountered with your X5 purchase. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 15, 2025

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Employee Rating

I have bought and leased BMWs from this dealership for many years. Justice Mogano helped me over the years, making sales and trade-in a smooth and easy process! Very professional, friendly, knowledgeable! More

by Annette.Sexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

Feb 19, 2025

BMW of West Chester responded

We are delighted to hear that Justice Mogano has consistently provided you with professional, friendly, and knowledgeable service over the years. It is wonderful to know that he has made your sales and trade-in processes smooth and easy. Thank you from everyone here at BMW of West Chester!

February 15, 2025

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Employee Rating

Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Feb 19, 2025

BMW of West Chester responded

We are sorry to hear that your recent experience did not meet your expectations. We understand how important excellent customer service is, and we apologize for any inconvenience caused. We are glad to hear that Joe provided you with focused and helpful service in the past. We will be sure to mark your preferred advisor for any future service appointments. Thank you from everyone here at BMW of West Chester!

February 06, 2025

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Employee Rating

Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

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Employee Rating

Service’s preformed were new tires balanced and alignment done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressur More

by STRAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are glad to hear that the new tires, alignment, and brake changes have resolved the issues with no shaking or alignment problems. We apologize for the low tire pressure, but we are happy it was an easy fix. We understand that the services can be pricey, and we appreciate your recommendation to friends. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

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Employee Rating

Problem was solved the next day plus air added to tires and coolant topped off in addition More

by RAFRONDTI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are glad to hear that your problem was resolved promptly and that we could take care of additional services like adding air to your tires and topping off the coolant. Many thanks from everyone here at BMW of West Chester!

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