Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 47

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

December 23, 2022

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service center was fast with the oil change did a awesome job thank you klaben More

by boop73
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Jennifer Bowen

December 19, 2022

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Joe French pointed out to me that I had unused Klaben Loyalty link points that we had unused. I had thought they expired after our lease was up. But Joe was kind enough to point that out to me. Was mu More

by JJCLARK21
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Yes

December 15, 2022

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Awesome guy who beautifully fits in with all the awesome guys! I live forty five minutes away and will not go anywhere else❣️❣️❣️ More

by KATHYSKYLA
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Recommend Dealer
Yes

December 07, 2022

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Great customer service. Explained everything that needed done, very helpful and informative . Will definitely go back. More

by adinovi13
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Yes

Other Employees Tagged: Tyler Schultz

December 06, 2022

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Excellent job. They picked up my car and provided a loaner. They were done in a very quick time and dropped off my car. More

by dbaumgardn
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Yes

December 04, 2022

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Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford

Dec 04, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Based on your comments we let you down in providing the level of service you deserve and failed in ensuring you were completely satisfied. No excuses. I apologize for leaving you feeling overcharged and the services performed were without value or benefits. Might I have just a few more minutes of your time at your convenience to gain additional insight? My personal contact information is below. It is my responsibility to take this and use it to address internally through coaching and counselling with our team. It is important to us that we have the opportunity to restore your confidence in us and make right a situation we clearly created. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 -sbradford@klaben.com

Dec 06, 2022

Klaben Ford Lincoln responded

Your loyalty over the years is definitely respected and appreciated. We appreciate the business but more important to us are the relationships we have the opportunity to gain an maintain based on trust and confidence. We clearly left you in a position to question the value and benefits received during you recent visit. After reading your comments again and putting myself in your shoes it is evident we did not do well explaining the procedure used in repairing your brake concern. I was unable to reach you by phone, text, or email and look forward to the opportunity to speak with you at your convenience, gain additional insight, and resolve your concern. Thank you again for your honest and candid feedback. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Dec 12, 2022

Klaben Ford Lincoln responded

Thank for reaching out to my cell and allowing for a few more minutes of your time to be spent bringing clarity to the situation. It was an excellent experience for me as I reflected on your additional insight and clearly realized where we had let you down in thoroughly explaining what we were charging you for. This is one of the most important steps in our process when presenting estimates in making sure we are letting our guests know the value and the benefits of their investment. It was a great pleasure to meet you in person, have the opportunity to shake your hand, and personally thank you for your feedback and candid comments. We appreciate the opportunity you gave us to fully restore your confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Dec 06, 2022

BKETO1 responded

I have been a value customer for 38 yrs.. I can understand if it was brake lining bad caliper but it was a washer.And I saw where it was leaking at the bolt which threads into the caliper.just thought I was kind of steep price for just a washer and 13.00 for a washer.. that’s like a 10 min fix.. I know you charge labor fees but that is a little much I think..

December 01, 2022

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i still like Mona but imssed my apointion? thank you for bring king too old man! More

by regisu80
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Shelby Wiley

November 11, 2022

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Service was amazing. It gets better every time. They went above and beyond to make sure my appointment didn’t interfere with any part of my life! More

by sudercallie
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Yes

October 27, 2022

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Klaben Service Dept is fantastic! I work with Joe French, he's always professional and thorough! He helped with choosing the right tires for my Explorer, and making sure that the reca More

by Renee K
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Recommend Dealer
Yes

October 25, 2022

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Great dealership went out of there way to help and provided excellent service .Thank you . More

by jrblakney
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Carl Bujorian, Tom Alcorn, Sean Bradford , Alisea Kight, Denise Miller, Mario Palomba

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