Jillian Cook | Page 11

Showroom was bright , inviting, clean and active . There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There w There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There wasn’t one question she couldn’t answer . Both my husband and myself loved her smile and lovely personality. She was always an available for us . We had no doubt that we wanted to work with her and would highly recommend Jillian. More

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Excellent detail to customer service! This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. More

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Worked with Jillian from Lexus London, and she was not only knowledgeable but also professional. She was able to answer all relevant questions about the car the total experience was very positive. I would only knowledgeable but also professional. She was able to answer all relevant questions about the car the total experience was very positive. I would highly recommend Jillian! More

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My experience with Lexus and Jillian has been extremely positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. Jillian was very kind, professional, patient and efficient. I ended up choosing the 2025 UX, I love it. Jillian was also interested in hearing about my concerns with the bathroom at Lexus (black on black) for people struggling with dementia. Jillian was also very kind to bring forward a donation request for a golf tournament event I am participating in to her general manager. All in all, my experience with Jillian and Lexus has been extremely positive and I would highly recommend a Lexus car to anyone. More

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Jillian is a real professional, someone who makes you comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down t comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down the answer for you. I was totally impressed with her demeaner, product knowledge and promptness in all of our dealings. I'll be back!! More

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Friendly, knowledgeable staff comfortable waiting area with decent coffee and snacks. Clean environment. i was made to feel important as a potential buyer then validated as a new owner of a Lexus. with decent coffee and snacks. Clean environment. i was made to feel important as a potential buyer then validated as a new owner of a Lexus. More

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We enjoyed our business with Lexus of London and especially Jillian. She was so patient and knowledgeable and made our journey to buy our vehicle much easier. especially Jillian. She was so patient and knowledgeable and made our journey to buy our vehicle much easier. More

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We had amazing experience with Lexus. Jillian was helpful and knowledgeable. Never rush or push us to make a decision . Will recommend her to all my friends Jillian was helpful and knowledgeable. Never rush or push us to make a decision . Will recommend her to all my friends More

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I recently visited Lexus of London in search of a new Hybrid SUV to replace my 2018 Acura MDX Hybrid. Shortly after I started browsing the showroom, Jillian offered her assistance and we proceeded to sor Hybrid SUV to replace my 2018 Acura MDX Hybrid. Shortly after I started browsing the showroom, Jillian offered her assistance and we proceeded to sort out what my best option would be. The whole process was handled with warmth and professionalism, on the part of all staff involved. All staff I have encountered on my 4 visits to the dealership have been welcoming and projected, what has to be the dealership's corporate goal, excellent ( & verified) customer satisfaction. Well done all! More

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Jillian was very knowledgeable and helpful in our decision to purchase. Very professional and I would recommend her to others when choosing their next vehicle. Thanks for your help Jillian!! We lov decision to purchase. Very professional and I would recommend her to others when choosing their next vehicle. Thanks for your help Jillian!! We love our new vehicle! More

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