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Jerry Hood
Jerry Hood | Page 31
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
486 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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486 Reviews of Jerry Hood
April 08, 2021
I’ve had a great relationship with Arlington Heights Ford for a number of years. I have purchased 3 vehicles over the years and have enjoyed the service department. Thanks to Jerry Hood and David Villadonga. for a number of years. I have purchased 3 vehicles over the years and have enjoyed the service department. Thanks to Jerry Hood and David Villadonga. More
by bigdhoops
Other Employees Tagged: Lonnie Catanese , David Villadonga
April 07, 2021
Elliott was amazing to work with and will definitely refer him and Arlington Ford to others. Thank you for making buying a new truck more enjoyable. This is the second vehicle that I have purchased from refer him and Arlington Ford to others. Thank you for making buying a new truck more enjoyable. This is the second vehicle that I have purchased from him. Thank you Elliott and John Jr. More
by Dee M
Other Employees Tagged: John Guido, Jr., Victor Villanueva, Elliott Reichel , Frank White
March 26, 2021
Always leave happy and impressed :). Just came back for my first oil change after buying my first car last summer. Friendly and professional as always! my first oil change after buying my first car last summer. Friendly and professional as always! More
by drewgd@gmail.com
Other Employees Tagged: Sandra Munoz
March 17, 2021
I have received great service from Arlington Heights Ford for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always doe for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always does a great job! Thanks More
by tomas
Other Employees Tagged: Mike Waddle, Ikram "Ike" Alam
March 15, 2021
This is my first Ford in many years. I was attracted by online information about the Mustang Mach-e, and placed an online reservation. My neighbor (a Ford rep at another dealership) recommended I work with online information about the Mustang Mach-e, and placed an online reservation. My neighbor (a Ford rep at another dealership) recommended I work with John Guido Jr. That turned out to be a very good recommendation. Even well before my car arrived, John was very helpful in answering questions and finding information for me. I recognize that Ford is using a new "model" for how this car is marketed and sold to customers, and John was good at navigating the new approach on my behalf. Anthony was helpful in getting the tech set up on delivery day. Jerry made a great first impression in helping me with a couple of service items. I've been a customer at another make's dealership for about 20 years, so I'm new to AH Ford. So far, I feel it's going to be a good relationship. More
by Jeff.bg.il
Other Employees Tagged: John Guido, Jr. , Joe Baez, Anthony
March 11, 2021
My experience at AH Ford was smooth and very enjoyable. I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from th I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from the test drive to signing the papers, was a smooth and fast process. The service department has been outstanding and will always be a customer at AH Ford. More
by RedST
Other Employees Tagged: John Guido, Jr., Lonnie Catanese , Joe Baez, Steve Verhagen
March 08, 2021
Great service as always! Very thankful for their patience and understanding with my issues. Jerry and the crew really do a great job when it comes to taking care of my vehicle. patience and understanding with my issues. Jerry and the crew really do a great job when it comes to taking care of my vehicle. More
by ramongalvanjr
Other Employees Tagged: David Villadonga
March 04, 2021
Excellent service great dealership the service was performed quickly while I waited. Recommend this dealership for service and new car sales for anyone wanting to experience a new Ford product. performed quickly while I waited. Recommend this dealership for service and new car sales for anyone wanting to experience a new Ford product. More
by Dantinley
Other Employees Tagged: Mike Waddle
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