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Jerry Hood
Jerry Hood | Page 30
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
486 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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486 Reviews of Jerry Hood
April 22, 2021
I have been pleased with Victor and in particular, Jerry Hood’s service over the past 8+ years I have used this dealership. They keep me updated on areas of concern and what needs to be completed vs “next Hood’s service over the past 8+ years I have used this dealership. They keep me updated on areas of concern and what needs to be completed vs “next time.” More
by grant
Other Employees Tagged: Victor Villanueva
April 21, 2021
Service was fast and very friendly. I had my car appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more More
by Frank Heffley
Other Employees Tagged: Lonnie Catanese, Mike Waddle
April 18, 2021
I own a logistics company and vehicle downtime can have a big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride fo big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride for the dealership. More
by Richard L.
April 16, 2021
An excellent experience with Jerry Hood. It is always a pleasure to work with Arlington Heights Ford they are always so accommodating helpful and great service. pleasure to work with Arlington Heights Ford they are always so accommodating helpful and great service. More
by 2008 happy Lexus owner
April 16, 2021
An excellent experience with service director, Jerry Hood. He was very professional and responsive to my service needs. Great people skills. I would certainly consider purchasing a new vehicle, in the f Hood. He was very professional and responsive to my service needs. Great people skills. I would certainly consider purchasing a new vehicle, in the future, at Arlington Hts. Ford based on the treatment I received from Jerry. More
by jenkmarren
April 14, 2021
The service department is the best. They always seem to be able to provide a very accurate estimate of the time it will take to finish the service. They have the parts on hand. They make sure the vehicle be able to provide a very accurate estimate of the time it will take to finish the service. They have the parts on hand. They make sure the vehicle is done right and clean when leaving the service department. More
by rmsmike
April 13, 2021
Took my Ford Ranger for some issues observed. Jerry Hood from service tended to my truck and was extremely thorough and knowledgeable. He was very genuine and definitely made it a priority to fix any issue from service tended to my truck and was extremely thorough and knowledgeable. He was very genuine and definitely made it a priority to fix any issues. Thank you. More
by tomasz.krozel
April 10, 2021
Mike is always friendly and welcoming. He always answers my questions with a very professional attitude. He gets the job done right the first time. He treats you like family. my questions with a very professional attitude. He gets the job done right the first time. He treats you like family. More
by dap75rn
Other Employees Tagged: Mike Waddle
April 10, 2021
Good and fast service. Victor was very friendly. First three oil change for my new Ford Explorer with Ford Pass absolutely free. Thank you so much guys. three oil change for my new Ford Explorer with Ford Pass absolutely free. Thank you so much guys. More
by ALBERT BAZAEV
Other Employees Tagged: Victor Villanueva
April 08, 2021
Elliott found the perfect truck for me and made the buying process as easy as it could be. Buying a car is a hassle however Elliott made it as easy as it can be. buying process as easy as it could be. Buying a car is a hassle however Elliott made it as easy as it can be. More
by Cole McDermott
Other Employees Tagged: John Guido, Jr., Elliott Reichel , Frank White
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