Jerry Hood | Page 29
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more486 Reviews
Write a Review486 Reviews of Jerry Hood
May 13, 2021
Happy with Brake Control install on my Ranger. Tested with my Trailer and all seems well. Install tech did neat and clean install. Thank You with my Trailer and all seems well. Install tech did neat and clean install. Thank You More
Other Employees Tagged: Mike Waddle
May 12, 2021
Has always been my preference for our auto service. I feel I have a great repour with the staff at Arlington Ford. Have always been treated as a VIP. feel I have a great repour with the staff at Arlington Ford. Have always been treated as a VIP. More
Other Employees Tagged: Mike Waddle
May 06, 2021
Jerry and his team did a awesome job for me I was stranded from home he fixed my work truck in 2 days and kept me updated through out the entire process I recommend this service center and there staf stranded from home he fixed my work truck in 2 days and kept me updated through out the entire process I recommend this service center and there staff to anyone thanks again guys More
Other Employees Tagged: Everyone I spoke with
May 05, 2021
I had service completed on my Ford Ranger. Once again, Jerry Hood, from the service department made my experience outstanding. Jerry is extremely professional, helpful, and makes every customers‘ experien Jerry Hood, from the service department made my experience outstanding. Jerry is extremely professional, helpful, and makes every customers‘ experience very pleasant. More
May 03, 2021
The Arlington Heights Ford service is always above and beyond. I drive past four other Ford dealers to come here because they always take card of me in a professional, efficient, friendly, and economical beyond. I drive past four other Ford dealers to come here because they always take card of me in a professional, efficient, friendly, and economical fashion. More
Other Employees Tagged: Mike Waddle, Victor Villanueva , Samantha Chavez
May 01, 2021
Jerry Hood is a terrific manager; it's always a pleasure to deal with him. Aside from knowing how good, friendly and courteous Jerry is, I'm sure he's doing a terrific job for Ford Motor. I don't know wh to deal with him. Aside from knowing how good, friendly and courteous Jerry is, I'm sure he's doing a terrific job for Ford Motor. I don't know what else you want me to say, as you asked me to expand after the first line I wrote. More
April 29, 2021
Took care of my service issues in a timely fashion . My vehicle was ready a lot quicker than I expected. I will definitely return in the future. vehicle was ready a lot quicker than I expected. I will definitely return in the future. More
Other Employees Tagged: Victor Villanueva
April 29, 2021
Steve Ursin did not pressure us, answered all our questions satisfactorily. We have bought 4 cars from him and he was always done us well questions satisfactorily. We have bought 4 cars from him and he was always done us well More
Other Employees Tagged: John Guido, Jr. , Steve Ursin, Frank White
April 27, 2021
My new Mustang Mach-e was one of many with some software issue affecting home charging. As soon as Ford released the fix, AHFord called me to bring my car in. They had it done in a few hours (covered under issue affecting home charging. As soon as Ford released the fix, AHFord called me to bring my car in. They had it done in a few hours (covered under warranty), and the problem is resolved. Thank you! More
April 25, 2021
Thank you so much for your help! The staff always went above and beyond to get me in and out when getting my car serviced! I am forever grateful for Arlington Heights Ford & their staff in the service dep above and beyond to get me in and out when getting my car serviced! I am forever grateful for Arlington Heights Ford & their staff in the service department! Jerry, Mike and Steve are the BEST! More
Other Employees Tagged: Mike Waddle , Steve V
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