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Jerry Hood
Jerry Hood | Page 28
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
486 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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486 Reviews of Jerry Hood
June 02, 2021
Always great service and Jerry Hood is extremely helpful. For years he has advised me well and assured me that everything was handled in an efficient and professional manner. For years he has advised me well and assured me that everything was handled in an efficient and professional manner. More
by drpollack
May 27, 2021
Making the phone call to set up the appointment to picking up the truck after service was completed it was a very good experience and I will recommend to family and friends. picking up the truck after service was completed it was a very good experience and I will recommend to family and friends. More
by jeffroberts
May 26, 2021
Service was prompt and courteous. I was surprised that they had not run the car through their carwash. Car was purchased and most of the service was done here and always got the car back with the quick w they had not run the car through their carwash. Car was purchased and most of the service was done here and always got the car back with the quick wash. More
by seeulater4
May 25, 2021
Great service, friendly and accommodating sales people. I have been buying vehicles here for over 20 years and their level of service and commitment has always been excellent. have been buying vehicles here for over 20 years and their level of service and commitment has always been excellent. More
by Pete Chrisos
Other Employees Tagged: Samantha Chavez
May 21, 2021
As usual, service was excellent and everyone was great. I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership More
by Ford Fan
Other Employees Tagged: Justin Silva was exceptional.
May 19, 2021
Great service, fair and fast. Fixed a horn that failed just over a year before and did not charge me which was very fair and appropriate just over a year before and did not charge me which was very fair and appropriate More
by Tdr
Other Employees Tagged: Victor Villanueva
May 19, 2021
Manny at Arlington Heights ford was very nice and informative. He listened to us and answered all of our questions. He was very patient and knowledgeable and explained all of the advanced technology. informative. He listened to us and answered all of our questions. He was very patient and knowledgeable and explained all of the advanced technology. More
by Elm
Other Employees Tagged: Manuel Guerrero
May 19, 2021
Jerry and his team do a great job. During these challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. More
by Don
Other Employees Tagged: Victor Villanueva
May 18, 2021
Service Advisor Jerry was very helpful and friendly and got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. More
by DCAAPULLEN
May 13, 2021
When I first when in I was worried because mechanics usually take advantage of women but everyone was very nice to me and very helpful. usually take advantage of women but everyone was very nice to me and very helpful. More
by vshan99
Other Employees Tagged: Victor Villanueva , Samantha Chavez
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