Jerry Hood | Page 27
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more486 Reviews
Write a Review486 Reviews of Jerry Hood
July 13, 2021
The team with AH Ford did an outstanding job again! I have been a customer for many years and when it came time for my daughter to buy a car in a hurry I immediately reached out after meeting with the Se have been a customer for many years and when it came time for my daughter to buy a car in a hurry I immediately reached out after meeting with the Service Manager who let me know it was time to retire her college car. We were referred to Ben and he took the time to walk my daughter thru the process of her first purchase. Then it was off to financing and Joe explained everything in detail and patiently answered all of the questions. I am so thankful for a honest group of people who understood the importance of a good and safe car for her...but also to educate her for future purchases! More
Other Employees Tagged: John Guido, Jr. , Joe Baez, Ben McCarty
July 10, 2021
Arlington Heights Ford always does a great job in the service department. My truck was really dirty and after the service they clean it up and made it look brand new. service department. My truck was really dirty and after the service they clean it up and made it look brand new. More
Other Employees Tagged: Mike Waddle, Victor Villanueva
July 08, 2021
We love Arlington Heights Ford fir our Ford Edge. They are trustworthy and we are confident that our car is in perfect condition when we have it serviced. We would never think of going anywhere else. Toda are trustworthy and we are confident that our car is in perfect condition when we have it serviced. We would never think of going anywhere else. Today we had Jerry take care of us and he was excellent five stars fir him. He is personable helpful and has a great friendly personality especially since we were there at 7:00 am this morning. I can’t say enough about him and will ask for him the next time we need service. He is a great employee knows what he is doing and advised us well. In today’s world when everyone is in a big hurry it was refreshing that we were not rushed and he also helped us decide on the service for our Edge. Thank you Jerry and thank you Arlington Height Ford for your great customer service. Allen and Nancy Blohm Arlington Heights. More
June 22, 2021
We have been doing business with the GUIDO family for over 12 years and they have always treated us with sincerity. The attendant that took my car for an oil change was very professional in every respect over 12 years and they have always treated us with sincerity. The attendant that took my car for an oil change was very professional in every respect of the word. Joe More
Other Employees Tagged: Mike Waddle
June 20, 2021
This dealership has a great service department that pays attention to it's customers requests, and makes their visit as convenient as possible when they need something. attention to it's customers requests, and makes their visit as convenient as possible when they need something. More
June 17, 2021
Jerry was helping me out with my car and the service was great. Very helpful in making sure the issue in my car was looked into quickly and taken care of. A+ service in making sure the customer is taken car great. Very helpful in making sure the issue in my car was looked into quickly and taken care of. A+ service in making sure the customer is taken care of. Overall the best experience I’ve had with a car dealer. Thank you very much. More
June 12, 2021
Thank you very much for the excellent customer service. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. More
Other Employees Tagged: Mike Waddle, Victor Villanueva
June 09, 2021
Great staff. Very thorough. They do their best to get you in and out as quickly as possible. And I never feel pressured into doing work that doesn’t need to be done. Thanks, Tony. in and out as quickly as possible. And I never feel pressured into doing work that doesn’t need to be done. Thanks, Tony. More
Other Employees Tagged: Mike Waddle , Tony Wojciechowski

