Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 32

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
486 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

486 Reviews

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486 Reviews of Jerry Hood

March 03, 2021

Dealership Rating
Employee Rating

Arlington Heights Ford has always been the dealership of choice for me. Their responsiveness to problems and the excellent service technicians keep me coming back for the superior service. The service advis More

by Dantinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

February 27, 2021

Dealership Rating
Employee Rating

Great about helping me service a recall. Diligent and friendly and the repair was quick. I appreciated all of their help and professionalism. Thank you! More

by jenniferherman12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

February 20, 2021

Dealership Rating
Employee Rating

As always Arlington Heights Ford delivered. Elliott was knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming t More

by ZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Mike Waddle, Elliott Reichel , Ryan Livingston, Anthony Soto, Steve Verhagen

February 20, 2021

Dealership Rating
Employee Rating

Service was great and timely. George checked me in, I explained that Jerry Hood had granted me a free oil change last Aug. I told George I wanted the works performed on the car and I was more then will More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

February 16, 2021

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Employee Rating

Mr. Hood and the Service Department have always been extremely honest with me reference the serviced Expedition. Thanks service folks. Great TEAM. Give them a that a boy! More

by bondpi007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 12, 2021

Dealership Rating
Employee Rating

Always great service. Just had my car in, and David took good care of me. Jerry Hood has cultivated a solid team, and thanks for that 1 More

by dwberkow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam , David Villadonga

February 12, 2021

Dealership Rating
Employee Rating

Attentive and knowledgeable service. Vehicle was ready when promised. Friendly service tech that understood my needs for service and timeframe available since the vehicle is used for work. More

by avercillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

February 10, 2021

Dealership Rating
Employee Rating

David, Jerry and the entire AHF service team are the best!! Always honest competent and consistently great service every time I bring in my vehicle. Thanks More

by kenneth.kramer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Villadonga

February 07, 2021

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Employee Rating

Took my Escape in for the rear camera recall. Jerry Hood greeted us and everything went well. Jerry makes the service department an excellent place. Also spoke with Sam Vasco and bought a used truck. Sam kn More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Vasco , Frank White

February 02, 2021

Dealership Rating
Employee Rating

I appreciate the personal attention to what was wrong with the truck and the following up that came with that, I will be coming back for service. More

by Grteagle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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