Jerry Hood | Page 32
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more486 Reviews
Write a Review486 Reviews of Jerry Hood
March 03, 2021
Arlington Heights Ford has always been the dealership of choice for me. Their responsiveness to problems and the excellent service technicians keep me coming back for the superior service. The service advis choice for me. Their responsiveness to problems and the excellent service technicians keep me coming back for the superior service. The service advisors are top notch in their field and always go the extra mile to help solve any problems. I would highly recommend this dealership for service and new car sales. More
Other Employees Tagged: Mike Waddle
February 27, 2021
Great about helping me service a recall. Diligent and friendly and the repair was quick. I appreciated all of their help and professionalism. Thank you! friendly and the repair was quick. I appreciated all of their help and professionalism. Thank you! More
Other Employees Tagged: Victor Villanueva
February 20, 2021
As always Arlington Heights Ford delivered. Elliott was knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming t knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming to AH Ford they treat you like family. Ask for Elliott! More
Other Employees Tagged: John Guido, Jr., Mike Waddle, Elliott Reichel , Ryan Livingston, Anthony Soto, Steve Verhagen
February 20, 2021
Service was great and timely. George checked me in, I explained that Jerry Hood had granted me a free oil change last Aug. I told George I wanted the works performed on the car and I was more then will explained that Jerry Hood had granted me a free oil change last Aug. I told George I wanted the works performed on the car and I was more then willing to pay for this checkup. Much to my surprise, no charges for these services was billed to me. Its these kinds of gestures that bring customers coming back. This may have seemed like a small gesture to A.H. Ford, but to me, this made my day and shows me AHF appreciates their customers. I had stopped in 2 weeks prior to this visit, I lost my dashboard lights and immediately drove to AHF. They immediately fixed the problem by disconnecting the battery for a few minutes, it did the trick. Even tho it was super busy, they took the time to help me. Many thanks to the A.H. Ford team. Felicia Pawlisz More
Other Employees Tagged: Mike Waddle
February 16, 2021
Mr. Hood and the Service Department have always been extremely honest with me reference the serviced Expedition. Thanks service folks. Great TEAM. Give them a that a boy! extremely honest with me reference the serviced Expedition. Thanks service folks. Great TEAM. Give them a that a boy! More
February 12, 2021
Always great service. Just had my car in, and David took good care of me. Jerry Hood has cultivated a solid team, and thanks for that 1 good care of me. Jerry Hood has cultivated a solid team, and thanks for that 1 More
Other Employees Tagged: Ikram "Ike" Alam , David Villadonga
February 12, 2021
Attentive and knowledgeable service. Vehicle was ready when promised. Friendly service tech that understood my needs for service and timeframe available since the vehicle is used for work. when promised. Friendly service tech that understood my needs for service and timeframe available since the vehicle is used for work. More
Other Employees Tagged: Ikram "Ike" Alam
February 10, 2021
David, Jerry and the entire AHF service team are the best!! Always honest competent and consistently great service every time I bring in my vehicle. Thanks best!! Always honest competent and consistently great service every time I bring in my vehicle. Thanks More
Other Employees Tagged: David Villadonga
February 07, 2021
Took my Escape in for the rear camera recall. Jerry Hood greeted us and everything went well. Jerry makes the service department an excellent place. Also spoke with Sam Vasco and bought a used truck. Sam kn greeted us and everything went well. Jerry makes the service department an excellent place. Also spoke with Sam Vasco and bought a used truck. Sam knows his stuff and always a pleasure to work with. Worked with Frank White, who is fairly new in finance and he is a great asset to AH Ford. All three are wonderful professional people. More
Other Employees Tagged: Sam Vasco , Frank White
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