Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 34

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
831 Reviews
4.6

831 Reviews

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831 Reviews of Jeremy Mahr

August 21, 2024

Dealership Rating
Employee Rating

Kelsey is excellent as always. Best of the Best. Takes care of me everytime. Regal is the best More

by GREGG.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

Thank you Gregg!

August 21, 2024

Dealership Rating
Employee Rating

Good experience, Communication was superb and I was in and out quickly. Would recommend Regal! More

by jawajoe7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

August 19, 2024

Dealership Rating
Employee Rating

Service fast, friendly and efficient. Thank you! I will be back when needed. Best shop in Lakeland. More

by CAMPBELL948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 19, 2024

Dealership Rating
Employee Rating

The dealership isn’t the issue. It’s the company itself. I realize it’s not the dealership’s fault, but the issues we’ve had on this vehicle and the fact that we have made more trip More

by Baze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We know that your experience with a vehicle plays a significant role in your overall satisfaction, and it’s disheartening to hear that this will be your last Kia. Please know that we value your input, and we will certainly pass along your concerns to the manufacturer. If there’s anything we can do to assist you further or improve your current situation, please don’t hesitate to reach out.

August 19, 2024

Dealership Rating
Employee Rating

no communication. It’s been a lot of me having to find out what’s going on. When I just walk in, they just want me to pay. Also would never buy a car from that Kia dea More

by sydsnead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Misty Osborne, Meleke Dennis , Gibran Rivera

Aug 21, 2024

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

August 19, 2024

Dealership Rating
Employee Rating

They have excellent services with your car and take really care of your vehicle on More

by dew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 20, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 18, 2024

Dealership Rating
Employee Rating

Clean well organized kept you informed about the service and very helpful staff gave back my care clean More

by bmillerswierk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Regal Kia Lakeland responded

Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.

August 18, 2024

Dealership Rating
Employee Rating

No car wash, no snacks, furniture needs replacing. Wasn't notified if I needed other services done until I was leaving. Wasn't told where my car car was located when it was ready. In 30 years of be More

by RMCGRAW44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Regal Kia Lakeland responded

Thank you for your feedback. We sincerely apologize that your recent visit did not meet your expectations, especially after such a long relationship with us. We regret that you experienced a lack of amenities. Your satisfaction is our priority, and we're committed to improving these areas to better serve you and all our customers. We appreciate your long-standing loyalty and hope to regain your confidence on your next visit.

August 18, 2024

Dealership Rating
Employee Rating

Horrible communication. They broke the side off my seat and didn't even tell me. When I called back to report it just as I was driving off I didn't get a call back for over More

by ANGELAPECk2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 19, 2024

Regal Kia Lakeland responded

I’m truly sorry to hear about your experience and the lack of communication you faced. Your frustration is completely understandable, and I regret that our response did not meet your expectations. We acknowledge that being busy and short-staffed is not an excuse for the poor service and lack of follow-up you received. You deserve to have your concerns addressed in a timely manner. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

August 18, 2024

Dealership Rating
Employee Rating

I have had good experiences with Regal Kia, Jeremy, up front is great, the shuttle driver, Paul. The service guys who have done the work on the car have been great. Most recently, Chayton, in Kia warrant More

by SHANNONMMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genesis Cruz, Kelsey Johnson

Aug 19, 2024

Regal Kia Lakeland responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.

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