Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 27

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
831 Reviews
4.6

831 Reviews

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831 Reviews of Jeremy Mahr

January 16, 2025

Dealership Rating
Employee Rating

Service was excellent. Thank You.My time was well spent determining what my next lease will be More

by myronpacula2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Regal Kia Lakeland responded

Thank you for visiting Regal Kia! We look forward to assisting you with your next lease when you're ready!

January 16, 2025

Dealership Rating
Employee Rating

3 times brought into fix and either no part or damaged parts :( it would be good to check the parts before calling customers to schedule. More

by alaplante23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience. We apologize for the inconvenience caused by the repeated issues with parts availability and condition. Your feedback is valuable, and we'll work on improving our process to ensure a smoother experience in the future. If there's anything else we can do to assist you, please reach out at your convenience. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 16, 2025

Dealership Rating
Employee Rating

Great customer service. I checked-in for my scheduled maintenance and checked-out fairly quickly. More

by mallorysmith64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience, Mallory! It was a pleasure having you visit us here at Regal Kia and we hope to see you again in the future!

January 16, 2025

Dealership Rating
Employee Rating

Everyone was extremely friendly and professional. The dealership is clean and organized. They made sure that I was happy with my purchase More

by kmobley11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Meleke Dennis

Jan 17, 2025

Regal Kia Lakeland responded

We're delighted to hear that you had a positive experience with our friendly and professional team at Regal Kia! Thank you for your kind words, and we're glad you're happy with your purchase.

January 16, 2025

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Employee Rating

Getting my cars serviced is always quick and easy, especially being able to schedule it online! Had some warranty work done on 2 of my cars and they do a great job from start to finish. More

by timasch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz

Jan 16, 2025

Regal Kia Lakeland responded

We're delighted to hear that your service experiences at Regal Kia have been smooth and efficient! It's great to know our online scheduling is making things easier for you. Thank you for trusting us with the care of your vehicles!

January 10, 2025

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Employee Rating

He communicated with the process very well. Explained every detail on what got serviced gave me estimated times for my car More

by dann1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2025

Regal Kia Lakeland responded

Hi Dann! We're delighted to hear that the communication and service details were clear during your visit to Regal Kia. Thank you for sharing your experience with us!

January 10, 2025

Dealership Rating
Employee Rating

Jonathan and his brother George have been service advisors for many years! Their dedication to their job as advisors is a an Extreme asset to your dealership! Their total experience as advisors has More

by lbbugler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Srecko Bokun, Kelsey Johnson, Willie Moreira

Jan 10, 2025

Regal Kia Lakeland responded

Thank you for sharing such a glowing review about Jonathan and George! We're delighted to hear that their dedication has made your visits to Regal Kia enjoyable. We truly value having them as part of our team, and we appreciate your kind words!

January 08, 2025

Dealership Rating
Employee Rating

Jeremy is always very friendly and polite. He checks on me from time to time to see how I’m doingwhile my car is being worked on. More

by JANEBOCONNOR59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Regal Kia Lakeland responded

It's wonderful to hear that Jeremy provided such attentive service during your visit at Regal Kia. We appreciate you sharing this positive experience with us!

January 07, 2025

Dealership Rating
Employee Rating

Helpful got the service provider to contact me but problem still unresolved bad experience all around More

by tajuanatucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Regal Kia Lakeland responded

We're sorry to hear about your experience. Please reach out directly so we can address any unresolved issues and make things right for you. Your satisfaction is important to us! Jorge Benitez - Service Lane Manager - 8633330525

January 06, 2025

Dealership Rating
Employee Rating

12/19/24 I came in for them to check my vehicle, I was told would take 2 hrs. After 2 hrs past & me checking on it; i found out that they had not even taken it back to look at. I was informed that I could More

by Mary Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 10, 2025

Regal Kia Lakeland responded

Mary, I'm truly sorry to hear about the delays and inconvenience you experienced during your visits. This is not the level of service we aim for, and I apologize for any frustration caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

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