Jeff Dial | Page 17

Ever since Big Star bought from Ron Carter, service is not as it used to be. not as it used to be. More

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Tha service department and service writers are excellent. This is a very professional and efficient organization! This is a very professional and efficient organization! More

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Excellent service . They care about their customers. Very knowledgable about cars and paperwork they use. They care about their customers. Very knowledgable about cars and paperwork they use. More

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Amazing Service. Quick and reliable service. Good communication through out the process. Very happy with service Quick and reliable service. Good communication through out the process. Very happy with service More

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Me. Dial was very helpful knowledgeable and very pleasant. Kept me updated every step of the way. pleasant. Kept me updated every step of the way. More

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Very welcoming staff. No hassle dealing. Straight forward. Very knowledgeable about Cadillac and features. Awesome No hassle dealing. Straight forward. Very knowledgeable about Cadillac and features. Awesome More

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Been a customers for 7 years and always had a pleasant experience!!!!.. Jeff and Bobby and great in the service department!!!.. they make me feel like one of the family every time !!! experience!!!!.. Jeff and Bobby and great in the service department!!!.. they make me feel like one of the family every time !!! More

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I recently needed repairs on my Cadillac CTS as well as an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a an oil change. Jeff dial in the service department was very helpful, very professional and kept me informed of the whole process. My wife was given a loner car, very smooth transition. I strongly recommend Big Star Cadillac. The service dept is outstanding!!! More

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We appreciate Benito’s (salesman) effort to assist us from purchase and thereafter. He’s friendly and easy going, he never pressured us during the buying process. More importantly, once we owned the vehi from purchase and thereafter. He’s friendly and easy going, he never pressured us during the buying process. More importantly, once we owned the vehicles (we bought two), he offered to get involved in maintenance/warranty issues we experienced shortly (within less than two months) of owning the cars. He put us in touch with the right points of contact and did leg work to ensure our issues were resolved. Follow up/communication is a big thing to us and Benito tried to stay in contact. Benito seems to want to do right by his clients so I recommend him if you need a nice guy in your corner. Honorable mentions: Jason - Service Manager and Jeff- Service Advisor; also very helpful, courteous, and nice to work with. More

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