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Jason DeFelice
Refer Me
374 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
21 yrs, 3 mos
Industry Experience
26 yrs
Languages Spoken
English
Maltese
374 Reviews
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374 Reviews of Jason DeFelice
November 29, 2023
Took my Toyota Prius into Toyotatown to have my new engine installed It was a very positive experience. Jason DeFelice (service advisor) was friendly, informative and very efficient. The job was done engine installed It was a very positive experience. Jason DeFelice (service advisor) was friendly, informative and very efficient. The job was done well. Thank you very much Jason More
by m.mirabdulsami
Helpful 
November 28, 2023
Took my 2017 Camry into Toyotatown to have my winter tires installed and to get a new hood latch. It was a very positive experience. Jason DeFelice (service advisor) was friendly, informative and very tires installed and to get a new hood latch. It was a very positive experience. Jason DeFelice (service advisor) was friendly, informative and very efficient. The job was done well and quickly. I was very satisfied. More
by pnb2005
November 19, 2023
I have only owned Toyota since buying my first 1976 Toyota Corolla Canadian. I trust Jason to service my car for the service it needs. He has the right temperament to be a service advisor - he's honest Toyota Corolla Canadian. I trust Jason to service my car for the service it needs. He has the right temperament to be a service advisor - he's honest, he's patient and he provides excellent customer service. I also trust Toyotatown as the quality of the work is always performed professionally and they only perform the maintenance that is required. It's a well run business. More
by EJM
October 31, 2023
As usual Jason impeccable service thank you again for servicing my tundra! Toyotatown is a dealership like none other and it’s because of that dealership and the service is the reason we decided to go to servicing my tundra! Toyotatown is a dealership like none other and it’s because of that dealership and the service is the reason we decided to go toyota only with the purchase of a RAV4. Great job jason! Great job Toyotatown! More
by Frank the Italian guy!
October 21, 2023
I have driven Toyota products since 1992. Since moving to London from Mississauga this will be my second Toyota Highlander leased from this dealership. On both occasions Michael and Sylvia Do Since moving to London from Mississauga this will be my second Toyota Highlander leased from this dealership. On both occasions Michael and Sylvia Donavan greatly assisted on both leases with their informative and helpful knowledge of both the Toyota products and financial information. More
by bydandparalegal
Other Employees Tagged: Sylvia Donovan, Michael Donovan , Special mention to Ed Dodich service manager.
October 17, 2023
Jason is an excellent customer service representative who explains everything in details the program of work before proceeding. Gives inaight to client in making decision. explains everything in details the program of work before proceeding. Gives inaight to client in making decision. More
by Kenfaalam
October 13, 2023
Jason is amazing! . He was very kind and easy-going and a pleasure just to talk to. He explained everything that my car needed without making me feel like a complete id . He was very kind and easy-going and a pleasure just to talk to. He explained everything that my car needed without making me feel like a complete idiot which was greatly appreciated. I live much close to another Toyota dealership but I make the drive to this one simply for the exceptional customer service that they offer. More
by katpie2
September 30, 2023
Jason’s knowledge and personality make him a delight to deal with. He asks the right questions and has great advice if there is something I am not sure of. For these reasons, I always try to get Jason as deal with. He asks the right questions and has great advice if there is something I am not sure of. For these reasons, I always try to get Jason as my service advisor. More
by Larry
September 19, 2023
A recent visit to ToyotaTown reminded me, yet again, how much I appreciate and count on the excellent service ToyotaTown provides. From regular maintenance to diagnosing and fixing any concerns I may have, much I appreciate and count on the excellent service ToyotaTown provides. From regular maintenance to diagnosing and fixing any concerns I may have, they continue to exceed my expectations. I've been a customer for over 20 years. Trust ToyotaTown! I do. More
by Barbara
Other Employees Tagged: MJ Rizkalla
