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Jason DeFelice
426 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 2 mos
Industry Experience
27 yrs, 11 mos
Languages Spoken
English
Maltese
426 Reviews
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426 Reviews of Jason DeFelice
March 23, 2021
This dealership service department is the best in London. I contacted this location for a battery issue and was transferred to Jason. I found this service advisor to be outstanding in both technical knowledg I contacted this location for a battery issue and was transferred to Jason. I found this service advisor to be outstanding in both technical knowledge and his understanding of the issue. Jason demonstrated an exceptional skill set that exceeds customer expectations. Overall best experience for this issue. Keep up the good work ToyotaTown. More
by Sara
February 22, 2021
Took my car in for service - everything went smoothly. All staff were professional, everything ran on time. They completed the job without issue. No complaints. All staff were professional, everything ran on time. They completed the job without issue. No complaints. More
by LDP
Other Employees Tagged: Dennis Dabous
February 19, 2021
Had my RAV4 serviced recently. Jason was my service advisor and did an excellent job throughout the service with updates and recommendations. Jason provided fantastic customer service as always! advisor and did an excellent job throughout the service with updates and recommendations. Jason provided fantastic customer service as always! More
by Camryxse2018
February 05, 2021
Jason DeFelice is a great help. He's prompt, and very informative with any of my car needs, or questions. Always accommodating, respectful, and professional. Two thumbs up. informative with any of my car needs, or questions. Always accommodating, respectful, and professional. Two thumbs up. More
by Slimbo1946
February 02, 2021
Jason DeFelice provided me with an outstanding customer experience at your dealership. My 2016 Toyota Highlander Limited won't start and had to be towed to your dealership. I was welcomed so warmly by Ja experience at your dealership. My 2016 Toyota Highlander Limited won't start and had to be towed to your dealership. I was welcomed so warmly by Jason who is a service advisor. From the get go, he demonstrated the highest level of technical competence and professionalism. He was very friendly, was willing to go the extra mile which I very much appreciate. The issues being exhibited by my vehicle was quickly diagnosed and repaired without an appointment. I will always recommend this dealership to friends. Because of him, I am in the process of buying a new Highlander from this dealership. Thank you so much Jason for the outstanding service and warm reception given to me over the weekend... Cheers! Sammy More
by Sammy
Other Employees Tagged: Ashley Wilson
January 30, 2021
Rob you’re one of a kind and exceptional at what you do day in day out. Thank you for always looking out for your customers and keeping us informed. Thank your for being you! day in day out. Thank you for always looking out for your customers and keeping us informed. Thank your for being you! More
by Frank the Italian guy!
Other Employees Tagged: John Rossini , Robert Dako, Joe Moniz
January 23, 2021
Jason you and your team did an excellent job, above and beyond my expectations. Again! Fixed dents and touch ups came out perfectly. Many thanks, much appreciated. beyond my expectations. Again! Fixed dents and touch ups came out perfectly. Many thanks, much appreciated. More
by Tundra Lover
Other Employees Tagged: Joe Moniz, Ed Dodich 6 stars!
January 23, 2021
Great Service! I had a complicated issue with my RAV4. Jason got me in quickly and started work on the problem. Although they couldn’t resolve it on the first visit he kept in touch with me and booked me Jason got me in quickly and started work on the problem. Although they couldn’t resolve it on the first visit he kept in touch with me and booked me in quickly again and found the issue. When I picked my Rav up it had been completely and professionally cleaned inside and out. This was a pleasant surprise. Jason and the Toyotatown team impressed me. Thank you. Jesse More
by Xx
Other Employees Tagged: Shop foreman
January 15, 2021
Great Job! Always happy with my service work. Jason Great Job! Always happy with my service work. Jason Defelice is great at his job and made the repair work easier. Thanks! Keep up the great work Great Job! Always happy with my service work. Jason Defelice is great at his job and made the repair work easier. Thanks! Keep up the great work. More
by peterb
