Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 7 mos
Industry Experience
28 yrs, 4 mos
Languages Spoken
English
Maltese
432 Reviews
Write a Review432 Reviews of Jason DeFelice
November 03, 2022
Toyotatown was up front and honest with me. They told me what the previous Toyota dealership had been charging me for that wasn’t necessary every time I went for service. They were profession They told me what the previous Toyota dealership had been charging me for that wasn’t necessary every time I went for service. They were professional and accommodating. I felt better having brought my RAV4 to them even if it was out of my way a little bit. I can’t say enough great things about Jason. He thoroughly explained the situation I was in and the best way for me to approach it. He could of told me to do a lot of unnecessary service items but he gave me my options and encouraged me to choose the one that was best for me not what was best to make a sale. I was blown away. He thanked me repeatedly for my patience. I was in no rush to get my car back anyways lol. More
October 31, 2022
My experience at Toyota Town was wonderful, greeted right as soon as I arrived with kind and friendly staff. Jason checked me in with friendly manner and he was very accommodating, once the work was complete as soon as I arrived with kind and friendly staff. Jason checked me in with friendly manner and he was very accommodating, once the work was completed, he came to me said everything was done and I was in my way. Thank you so much for helping me out!! More
October 18, 2022
Jason is great everything was smooth called me to update me every couple hours about my vehicle process from dropping my car off to picking up was great!! me every couple hours about my vehicle process from dropping my car off to picking up was great!! More
Other Employees Tagged: Firis Sharif
September 23, 2022
Toyota Town has always been my first and last preference! Excellent service in Buying, Servicing and Customer Service. Especially want to Thank Sr. Service Advisor Jason DeFelice who has always been remarkab Excellent service in Buying, Servicing and Customer Service. Especially want to Thank Sr. Service Advisor Jason DeFelice who has always been remarkable in keeping me posted about my service update and always educating me about my car services and parts. I also would like to thank Patty at services help desk who is very friendly and trying to see what best she can do to get you in for service according to my availability. More
Other Employees Tagged: Patty
September 22, 2022
Jason is a great manager with perfect custumer relations skills. I forgot my wallet in my car and Jason made sure that I got it back intact, within 1hr since I left Toyota Town. I can't thank him enough! My skills. I forgot my wallet in my car and Jason made sure that I got it back intact, within 1hr since I left Toyota Town. I can't thank him enough! My car was in spotless condition after service. More
September 21, 2022
I bought my first car 15 years ago from Toyotatown I’ve always had great service with them. I always book my car in with Jason because he always listens to your problem and books it in as soon as possible always had great service with them. I always book my car in with Jason because he always listens to your problem and books it in as soon as possible That is why I came back and bought my new tundra TRD pro awesome truck loyal Toyota owner and to Toyotatown thanks More
Other Employees Tagged: Brian Komar, Baz Afara, Chelsea Wakefield, Rita Dalal

