Graham Watson | Page 18

I don't know how or why Family Hyundai is receiving 4-5 star reviews but I can provide proof that the smiles, hand shakes, kind words are a show. Family Hyundai lied and ignored, me on 2 occasions. Using t star reviews but I can provide proof that the smiles, hand shakes, kind words are a show. Family Hyundai lied and ignored, me on 2 occasions. Using the excuse that one check owed to me was lost in the mail (prior to covid), and ignored 7 telephone calls to after market, 1 phone call to the GM, 1 personal visit and finally turned over a second check that was owed to me because I contacted the Illinois attorney generals office. You tell me if they earned a 4-5 star. . More

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Excellent dealership. This dealership is ran professionally by caring , Knowledgeable, staff. They are all excellent at doing their jobs. That's why we buy all our cars from there. professionally by caring , Knowledgeable, staff. They are all excellent at doing their jobs. That's why we buy all our cars from there. More

by DEBELLA3 Verified Customer Verified Customer

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Starting with the good news about our recent Genesis purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, we had a major customer service issue with Graham Watson, the general manager. He cheated us out of our negotiated deal and changed the agreed upon price by fooling us and then blatantly ignoring us. He even stated that he is “too busy” to respond to our many phone calls, voice mails, emails, and other communications asking him to discuss the matter. There are many people working at Hyundai/Genesis of Orland Park located in Tinley Park, Illinois that were congenial and respectful to us as customers. Every person we spoke with at Family Hyundai including the finance manager, receptionist, other managers and our favorite salesperson assured us Graham was the only one who could rectify the matter. He never responded. He later said he had “too many customers” to get back to us which felt like racism and overt rudeness. When reading some of his other reviews and prior employee feedback, his actions toward us were unjust and seem to be slanted toward a particular kind of customer. The shame is we will be in the market for another new vehicle in about a year but will avoid this dealership because of how poorly Graham treated us. Having an executive management career within the retail industry, as well as a University of Chicago MBA (Master of Business Administration), my professional opinion is that every customer is important and should be treated like family (pun intended). The treatment received from Graham is inexcusable. For this reason alone, I can not in good conscious recommend this dealership to anyone. More

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Excellent service. Skip is my go to guy and has been for Excellent service. Skip is my go to guy and has been for all my new cars. This is my 6th car. He went out of his way to find my car at another deale Excellent service. Skip is my go to guy and has been for all my new cars. This is my 6th car. He went out of his way to find my car at another dealer and even offered to come in on his day off to assist me. More

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Friendly, very knowledgeable people. Well organized. Make purchasing a car a pleasure. Very honest down to earth sales, after sale,and finance departments. General manager Graham Watson was extremely h Make purchasing a car a pleasure. Very honest down to earth sales, after sale,and finance departments. General manager Graham Watson was extremely helpful. My salesman P J Smith was wonderful and extremely helpful. More

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PJ and Graham did what they needed to do to find the exact model, trim and color we wanted. Listened to both me and my wife. We’ve had experiences where the salesperson only addressed me even though it exact model, trim and color we wanted. Listened to both me and my wife. We’ve had experiences where the salesperson only addressed me even though it was my wife making the purchase. More

by TOMSTANGEL Verified Customer Verified Customer

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Graham and Mayweather were awesome! Knowledgeable, provided us space to make our decision, friendly and transparent! The best experience we ever had at a dealership! provided us space to make our decision, friendly and transparent! The best experience we ever had at a dealership! More

by CKARAM13 Verified Customer Verified Customer

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2nd vehicle we have purchased from Family Hyundai in the last 5 years. Great people at Family Hyundai...Great service at Family Hyundai. We send everyone we know that is looking for a car to Family.. last 5 years. Great people at Family Hyundai...Great service at Family Hyundai. We send everyone we know that is looking for a car to Family.. More

by nsmil81 Verified Customer Verified Customer

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It's always pleasant to buy a car at Family Hyundai. The staff is friendly, knowledgeable and courteous. We have never felt that we were treated unfairly. staff is friendly, knowledgeable and courteous. We have never felt that we were treated unfairly. More

by MICHAEL.HENCINSKI Verified Customer Verified Customer

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Adam and Graham made my car buying experience go smoother than I could have expected. I would recommend them to anyone looking to purchase a new vehicle! than I could have expected. I would recommend them to anyone looking to purchase a new vehicle! More

by mjmehalek22 Verified Customer Verified Customer

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