Graham Townsend | Page 29

Excellent customer service This is my fourth Ford vehicle, purchased at erinwood Ford. The attention that they take with the customers explaining all the car features going ar This is my fourth Ford vehicle, purchased at erinwood Ford. The attention that they take with the customers explaining all the car features going around telling you where to get your oil change, showing you where all the Departments are and making sure you're satisfied. By far the best experience I've had at a dealership, believe you me I've had my fair share of cars. Graham Townsend is by far the best car salesman I've seen. I will be coming back and bringing some friends. More

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Worth the 5 hour drive Just recently bought a 2018 Ford Escape. My sales guy was Graham Townsend, and he was absolutely amazing! Living 5 hours away, he made the travel ther Just recently bought a 2018 Ford Escape. My sales guy was Graham Townsend, and he was absolutely amazing! Living 5 hours away, he made the travel there and back absolutely worth it. Super nice and accommodating, also worked very hard to get me the best deal I could get! I’d buy from Graham again no matter the distance. He had communicated through email and phone no matter the time and day and solved any issues or concerns for me. He made sure that the only day I would have to be at Erinwood would be on delivery, no driving back and fourth. My 5 year old daughter who wasn’t sure of Graham at first, loved him after 10 mins of meeting him and still talks about how nice and funny he was. Worth the drive and very pleased! I know I would not of gotten the same treatment anywhere else! I highly recommend Graham Townsend!!! More

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Excellent service! Graham Townsend was very accommodating and went above and beyond when I traded my 2003 Mustang for my new 2007 GT Mustang! Every time I return to Erin Graham Townsend was very accommodating and went above and beyond when I traded my 2003 Mustang for my new 2007 GT Mustang! Every time I return to Erinwood Ford for regular maintenance on my Mustang, Graham is excited to see me, asking how my experiences are with the vehicle and happy to let me test drive newer models, knowing I am more than happy with what I've got, but just likes to show me what else is available! More

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Great experience. Purchased my Shelby from Erinwood. Fantastic experience. Car came as promised at a competitive price. My sales associate was Graham Townsend and I Purchased my Shelby from Erinwood. Fantastic experience. Car came as promised at a competitive price. My sales associate was Graham Townsend and I could not have asked for a nicer guy. He got me the best price and kept me updated. He went above and beyond to deliver a positive experience. Would not hesitate to recommend him or the dealer. More

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Pleasant car buying experience with Graham Townsend I previously leased a Ford Escape and I liked the car so much that I decided to lease a 2018 model when my previous lease was up. The agent I talked t I previously leased a Ford Escape and I liked the car so much that I decided to lease a 2018 model when my previous lease was up. The agent I talked to answered all my questions and patiently explained my options. He made leasing my new car a pleasant experience by taking care of everything efficiently. He was very accessible by phone and email and explained to me how everything works before I drove my car home. I am very happy with it. Thank you Graham Townsend for a great service. More

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excellent and friendly service From the first appointment to order my new vehicle to picking up the vehicle the service was great .Graham kept me informed all the way and made my ex From the first appointment to order my new vehicle to picking up the vehicle the service was great .Graham kept me informed all the way and made my experience seamless. Graham went the extra mile when I picked up the vehicle, he set up the Blue tooth and explained all the features in the vehicle. Previously when I have taken my older vehicle in for service Graham always takes that time to say hello he does not forget his clients.always a friendly face. When I tell my friends that I purchased the vehicle from ErinWood Ford they all have good words to say about the dealership. More

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F150 XLT delivery The entire process was seamless. Our sales representative Graham Townsend did a great job per usual. This is our 5th Ford thru this dealership and we The entire process was seamless. Our sales representative Graham Townsend did a great job per usual. This is our 5th Ford thru this dealership and we were very satisfied. Mike D. More

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Best Dealership Ever We have bought 10+ cars from Erinwood Ford and the primary reason we keep coming back has been the way we have been treated. George and Graham have al We have bought 10+ cars from Erinwood Ford and the primary reason we keep coming back has been the way we have been treated. George and Graham have always gone above and beyond in ensuring that our experience is nothing but amazing. A big shout out to Gary, Chris and Tamika - excellent customer service! Thank You!! More

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Two thumbs up for the Erinwood Ford team I picked up my new 2018 Escape Titanium today (March 24), four years to the day of my 2014 Fusion (and fourth vehicle from Erinwood Ford) and though I picked up my new 2018 Escape Titanium today (March 24), four years to the day of my 2014 Fusion (and fourth vehicle from Erinwood Ford) and though nothing much have changed except for the beautifully renovated building, the Erinwood Ford staff is still SECOND TO NONE!. These people know what customer server is all about. I have to make specific mention of two people, Graham Townsend and George Hill, Graham knows his stuff and he is aware of what I like so trusting him is always easy, George is always easy to work with and to negotiate to a satisfactory conclusion, you guys make me feel like part of your team. With the new technologies that Ford has introduced in their vehicles, and the excellent service provided by the Erinwood Ford team specifically by the two gentlemen mentioned about, buying a new vehicle is more fun than ever. Would I recommend anyone to buy a vehicle here, and would I purchase a vehicle here again....you BET I would!. You guys rock! See you in 3 years for new 2021 ???? More

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Grahams' the MAN I've had a great experience with Graham before buying my 2011 Escape, so this time around buying a new car seeking out Graham was a no-brainer and he I've had a great experience with Graham before buying my 2011 Escape, so this time around buying a new car seeking out Graham was a no-brainer and he didn't disappoint. To summarize this experience, there were certain conditions that I needed satisfied to make this purchase, Graham allowed me the time and information I needed to make the right decision. I never felt any pressure to make a decision before I was ready. There were some minor hiccups when picking up the car, but Graham was there the whole way through to make things right. Special thanks to Robyn in finance and Joe in service making the whole experience stress-free! Some of the highlights when dealing with the team: - friendly demeanour - prompt correspondence - attention to detail - non-pressure sales - Informative Love the car and the whole buying experience! Thanks Graham! More

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