George Zepherin | Page 3

Toyota of Scranton responded

Dear TEEEYE318, Thank you for taking the time to leave us a review! We're thrilled to hear that Emily provided you with exceptional service during your visit to Toyota of Scranton. We truly value your feedback and are delighted to know that Emily exceeded your expectations. We'll be sure to pass along your kind words to Emily and the rest of our team. Your satisfaction is our top priority, and we're grateful for the opportunity to have served you. Should you have any further feedback or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business and hope to welcome you back again soon. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear JIMMYNOTHOFF, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our team fabulous and would recommend us to others. Your recommendation means a lot to us, and we truly appreciate your support. We're delighted to know that you plan on visiting us again in the future. Rest assured, we'll be here ready to assist you with anything you need. If you ever have any questions or need assistance in the meantime, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Toyota of Scranton. We look forward to serving you again soon! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear NBUTSKO122, Thank you for choosing Toyota of Scranton and for taking the time to share your positive experience with us! We're thrilled to hear that your visit was smooth and that you couldn't be more pleased with our services. Recommendations like yours mean the world to us, and we truly appreciate your trust in our dealership. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help! Once again, thank you for your recommendation, and we look forward to serving you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JHUGOVR, Thank you for your glowing review! We are thrilled to hear that your car-buying experience with us has been the best of your life. At Toyota of Scranton, we strive to provide exceptional service and create memorable experiences for our customers. Your satisfaction is our top priority, and we are delighted to have been a part of your journey in purchasing your brand new car. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Thank you so much for your kind words, mthomas6! We're thrilled to hear that you had such a positive experience with our team at Toyota of Scranton. Making the car buying process seamless and keeping our customers at ease is always our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and hope to see you again in the future! Warm regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear RAY1896, Thank you for sharing your experience with us! We're thrilled to hear that Kevin provided you with excellent service and that he followed through on his commitments. Ensuring that our customers feel valued and supported is always our priority, and we're glad Kevin was able to make a positive impact. Your feedback means a lot to us, and we'll be sure to pass along your kind words to Kevin and the rest of our team. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future! Best regards, Toyota of Scranton Sales Department

Toyota of Scranton responded

Dear JODILEIGHFOY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an excellent experience with our service department from start to finish. Providing smooth and timely service is always our priority, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Service Department

Toyota of Scranton responded

Dear Cemdesign, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found Toyota of Scranton to be one of the nicest dealerships you've ever visited, regardless of brand. Maintaining a well-kept, clean environment and ensuring our customers feel respected and supported is always our priority. We're delighted to hear that your salesman provided you with a great experience from start to finish, with constant updates and a smooth process. We understand that the car-buying experience has evolved, and we're glad that our team was able to adapt and provide you with excellent service. Transparency and efficiency are crucial to us, and we're pleased to hear that our finance department was able to provide that for you. Thank you for choosing us, and we're honored to have earned your trust. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JJZAYDON, Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light. We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership. Thank you for your understanding and for giving us the opportunity to address your feedback. Warm regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear VINCY44, Thank you for your kind words and recommendation! We're delighted to hear that everyone at our dealership was very nice and attentive to your needs. Providing exceptional customer service is our priority, and we're thrilled that we succeeded in meeting your expectations. Should you or anyone you know need assistance with anything in the future, please don't hesitate to reach out. We're always here to help, anytime of the day. Warm regards, Sales Team Toyota of Scranton