Fern Turpin | Page 10

I have just purchased a new Kia Optima and I absolutely love it! Mike Peters was very knowledgeable about the products. He was friendly and not pushy. I would definitely recommend Perth Kia! love it! Mike Peters was very knowledgeable about the products. He was friendly and not pushy. I would definitely recommend Perth Kia! More

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We visited the dealership because they advertised new cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions and then escorted us to the showroom. Once in the showroom we were greeted by the President (Fern) who we knew. After some discussion we were invited to take the car for a test drive. We were offered the car without escort and told to take it anywhere to get a feel for the car. Once we came back, Marc offered to "run the numbers" for us in a completely casual manner without any pressure. Later that day I emailed Marc questions about warranty costs and options. He responded immediately. The following week we received a dealer incentive discount of $500 in the mail. When we contacted Fern to confirm this discount would be in addition to the previously offered discounts. We were informed that there were now even better manufacturer incentives which would be combined with the previous offer and the $500 dealer incentive. Based on this information, we returned to the dealership, took the car for one more test drive to ensure this was the car for us, and then signed the agreement to purchase. Fern promised to have the car ready for us on the following Tuesday. The car was ready, all the paperwork was completed quickly, and Fern then went over the car with us ensuring all of our questions were answered. And we were on our way. All in all a great buying experience! And a great car! More

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On a chance I searched online and seen an pre-owned vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a pr vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a professional manner. We were acknowledged as being prior purchasers and it was apparant our loyality was appreciated. The test drive went fine and the signing and contract was explained. My car was ready when promised. I understand they are in commission sales but they were not agressive. Interested but not agressive. This was a pre-owned vehicle and the past history was presented right away and explained. More

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Excellent service all around! I was very nervous to buy a used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compare used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compared it to other dealerships. I was also very confident of their after/maintenance service dealership capabilities. More

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This service appointment was based an a service follow-up as it was recommended to come in to see if there was something that could be done further to correct the issue. It was corrected to 95% which was mo as it was recommended to come in to see if there was something that could be done further to correct the issue. It was corrected to 95% which was more than satisfactory for me short of paying more service fees that I feel at this time is unwarranted given the issue at hand. I appreciate the hands on service given by the owner/manager at Turpin! Done very well! More

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