Eric Laurendeau
Eric Laurendeau at Honda of the Avenues
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Eric Laurendeau | Page 6

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
67 Reviews

Dealership Experience

2 yrs, 4 mos

4.9

67 Reviews

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67 Reviews of Eric Laurendeau

March 06, 2024

Dealership Rating
Employee Rating

Friendly and professional service, Eric iwas able to answer all my questions about my service. More

by reginaav
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 27, 2024

Dealership Rating
Employee Rating

I took my car in for routine maintenance and new tires. Eric was super to explain to me what I needed and help select a new set of tires. I was there for about 4 hours (my choice) and he would periodically More

by sklanglois1943
Service Price Transparency
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Recommend Dealer
Yes

February 25, 2024

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Very nice work. Why is there a 15 word minimum? Next time I won’t do it. More

by bwtrudeau
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Recommend Dealer
Yes
Apr 12, 2024

Honda of the Avenues responded

Thank you! We appreciate your business and your time filling out this review. Thank you!

February 23, 2024

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Eric was able to get the car in at the scheduled. My 3 requests were done by the promised completion time. More

by jpratt010
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Recommend Dealer
Yes

February 21, 2024

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Unprofessional, unreliable, not-trustworthy, insensitive, and dishonest. I would not recommend this dealer to anyone. More

by AK
Recommend Dealer
No
Feb 22, 2024

Honda of the Avenues responded

Thank you for your feedback. While I understand your frustration I will disagree with your statement. We were honest with you on what was found with your vehicle and made you aware of the transmission issue that potentially may need to be replaced due to fluid condition. Due to no shifting issues or codes in the system America Honda will not authorize replacement until those concerns are present. At a dealership level we have to abide by American Honda Guidelines. While it may be frustrating as it is for the dealership, that does not make us unprofessional, untrustworthy or insensitive. If that were the case we would not have made you aware of the issue. We truly value our customers and will always make them aware of concerns with their vehicles and will be their advocate with Honda as we did in your case but unfortunately Honda declined replacement at this time. Crista Poynor Service Director

Feb 22, 2024

AK responded

Thanks for your response. I am not surprised that you disagreed with my statement, because I was the one who experienced the pain. However, it is interesting to learn from your note that Honda “denied” to replace the transmission. You didn’t mention that in the report that you gave me. You only mentioned that the van has no issues with the transmission now. This sounds more suspicious than I anticipated. I would certainly bring this up with Honda. In addition to the transmission problem, I noticed a damage to my windshield when I went to pick up my van. I immediately reported it to one of your employees, who politely said “come and talk to my manager tomorrow.” I went there the next day. The manager dismissed my claim and refused to offer any help. You had my van in your custody for three days and you failed to address the damage that happened in those days.

February 20, 2024

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Very professional, very patient to explain what needed to be serviced on my car. Would request him next time. More

by KARALWILSON329
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Recommend Dealer
Yes

Other Employees Tagged: Evan Dunaway , Eric

February 20, 2024

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It's relieving to have a service department that I can rely on to help me keep my car in great health. Eric and Bobby have been great service reps and everyone I've worked with there has been outstanding More

by WYVERNWULF
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Richie, Valet. 5 stars

February 20, 2024

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Great service and friendly staff make Honda of the Avenues our #1 choice for all of our vehicle maintenance needs. More

by edvera3531
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Recommend Dealer
Yes
Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 20, 2024

Dealership Rating
Employee Rating

Erik was helpful and transparent with me on the work to that needed to happen, he was great. More

by wfcoffee83
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Recommend Dealer
Yes

February 19, 2024

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Employee Rating

When I showed up first thing in the morning, no one was around……I believe they were in back not quite ready to start their day. I asked if someone could put a plastic piece that fell off under the seat. (I More

by FLAMINGOSUE1957
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Shamira Griffin

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