Eric is very professional,helpful, and knowledgeable!
I know my vehicle is on good hands when I bring it in for service! Thank you!
I know my vehicle is on good hands when I bring it in for service! Thank you!
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by CAROLTORRES5
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
Jun 08, 2026 -
Honda of the Avenues responded
Thank you for your kind words! We're glad to hear Eric provided professional, helpful, and knowledgeable service. We appreciate your trust in us and look forward to taking care of your vehicle in the future!
Eric really takes care of his customers.
It's always pleasure working with him Eric's great!
It's always pleasure working with him Eric's great!
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by MGEIGER64
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
Jun 08, 2026 -
Honda of the Avenues responded
Thank you for the kind words! We're thrilled to hear Eric continues to provide excellent service and takes great care of his customers. We'll be sure to share your feedback with him. We appreciate your support!
Eric took great care going over service record and making
suggestions for now and later
suggestions for now and later
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by jmcmann01
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
Jun 08, 2026 -
Honda of the Avenues responded
Thank you for your kind review! We're glad Eric took the time to carefully review your service history and provide helpful recommendations for both immediate and future needs. We appreciate your support and look forward to serving you again!
Knowledgeable, quick and professional Eric was
Knowledgeable. He pulled up car history and suggested the best service. Also pointed out the unnecessary service that was suggested in my previous se
Knowledgeable. He pulled up car history and suggested the best service. Also pointed out the unnecessary service that was suggested in my previous service. Hope i won't be scammed next time
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by smilysavvy
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
Jun 01, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We're glad Eric provided knowledgeable, professional service and took the time to review your vehicle's history and recommend only the services you needed. We appreciate your honesty and are committed to earning your trust with every visit. Thank you for choosing Honda of the Avenues!
Eric is great and very thorough.
The pricing is very high for the service performed.
The pricing is very high for the service performed.
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by STEVEABUSH
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
Jun 01, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We're glad to hear Eric provided thorough and attentive service. We appreciate your comments regarding pricing and will share them with our team as we continually work to provide the best value and service possible. Thank you for choosing us!
I was a walk-in needing an oil change.
The service department was very welcoming. I was in and out in about an hour. this was a good experience for me!
The service department was very welcoming. I was in and out in about an hour. this was a good experience for me!
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by ewright58
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Honda of the Avenues responded
Thank you for your kind review! We're glad our service team made you feel welcome and got you in and out quickly. We appreciate your support and are happy to hear you had a good experience!
Not that pleasant this time.
2nd trip in for software recall that was not done the first time. Dished out 50 bucks for Uber lift because although I lived 9 miles away the quickes
2nd trip in for software recall that was not done the first time. Dished out 50 bucks for Uber lift because although I lived 9 miles away the quickest route was 13 miles instead of 10 which is the shortest
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by SRivkind
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
May 27, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We sincerely apologize for the inconvenience of having to return for the software recall and for the frustration with the transportation situation. We understand how disappointing this experience was and appreciate you bringing it to our attention so we can continue improving our service.
I am very happy with the associates.
They always come out and tell me what’s wrong and ask if I want it done.
They always come out and tell me what’s wrong and ask if I want it done.
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by opalanka.brooks38
Verified Customer
Verified Customer
May 18, 2026 -
Honda of the Avenues responded
Thank you for the great review! We’re so glad our team keeps you informed and provides clear communication during your visits. We truly appreciate your support and look forward to seeing you again!
Everything went well Service was easy, professional and
made for a pleasant experience Eric made everything easy
made for a pleasant experience Eric made everything easy
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by dmkahn58
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Laurendeau
May 18, 2026 -
Honda of the Avenues responded
Thank you for the great review! We’re so glad everything went smoothly and that Eric made the process easy for you. We truly appreciate your support and look forward to seeing you again!
I have had service with Honda Avenues in the past,
terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they d
terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they didn’t have available options and my car wasn’t starting. I will say it was very nice of you to bring me via shuttle to and from work but outside of that no thanks. I dropped off my car because it was not starting, unfortunately it ended up being my starter which I already had replaced two years before at Lucas Honda. I was told it would be 1300 to fix so I told Eric I just replaced it, is there a warranty? He told me no so I called around for better pricing to replace. When I told Eric this he told me if I replace my starter and it’s not Hondas I will get a service engine light every time I start my car?? That was a lie and a total load of crap. So I called my trusted car repair shop I go to all the time and they said thats 100% not true, wasn’t surprised. I scheduled with them to fix but said you know what? I’m going to call Lucas because I’m so frustrated I have to replace this starter for the third time since having it with 65k on the car, not right. Luckily as expected Lucas was very helpful, the service team advised me that actually my starter was still under warranty so have Eric call him and he will send Eric what he needs for the warranty to be covered. I call Eric back and at told him to call the service department at Lucas and they will send him what they need, he pretty much told me I can call them back myself and have them email it to him, seriously? Again, not surprised. I called Lucas back and talked to the same guy, so nice and helpful. He kinda laughed when I told him what Eric said and he told me don’t worry about it, he will call Eric for me and work with him to send them what they need. Thanks Lucas!! That’s top notch service, and not even your issue. In the end my starter is fixed, there was oil on it so I now know why it was damaged so soon and fixed that myself. But I assure you after this last experience, I would rather have just towed my car to one of the other Honda locations so I could be taken care of and not lied to about my repair. That’s what I will do for my future service issues, never Honda of the Avenues again, should have just stuck to my original plan of never going there.
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by ianharms
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Honda of the Avenues responded
Thank you for taking the time to share your experience. I’m sorry to hear that your recent visit did not meet your expectations. While I’m glad our shuttle service was helpful and that the starter concern was ultimately resolved under warranty, I understand your frustration with the communication surrounding the repair process.
I would like to clarify that aftermarket electrical components can, in some cases, create issues with vehicle systems or warning lights depending on the part quality and compatibility. However, we certainly never want any explanation to come across as misleading or dismissive, and I apologize if that was your impression during your interaction with our team.
Regarding the warranty process, after learning the starter had previously been replaced at another Honda dealership, we absolutely should have handled the communication directly with Lucas Honda and assisted in obtaining the warranty information needed for coverage. I apologize that this was not handled more seamlessly on our end and understand why that added to your frustration.
We do appreciate your feedback, as it gives us the opportunity to review how situations like this are communicated and handled moving forward. I’m glad you were ultimately able to get the repair covered and identify the oil leak concern contributing to the failure. We wish you the very best moving forward and again extend my apology for the lack of customer service which we will address.
Crista Poynor
Service Director
Dealer Reviews
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4 yrs, 5 mos
