Randy Lewis
Randy Lewis at Honda of the Avenues

Randy Lewis

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.6
124 Reviews
4.6

124 Reviews

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124 Reviews of Randy Lewis

June 02, 2026

Dealership Rating
Employee Rating

The service area was ready for me to arrive when scheduled. The technician worked on the problem I identified and also found a recall that applied to my car. The work was completed within the predic More

by EKF
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

Jun 08, 2026

Honda of the Avenues responded

Thank you for your detailed feedback! We're glad everything was ready for your arrival and that the technician was able to address your concerns while also identifying an applicable recall. It's great to hear the timing worked well and that both the waiting area and transportation options made your visit more convenient. We appreciate your support and look forward to serving you again!

June 02, 2026

Dealership Rating
Employee Rating

Very attentive, knowledgeable, friendly, and prompt. Please be grateful for what you've already been given. More

by terryacush
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

Jun 08, 2026

Honda of the Avenues responded

Thank you for your thoughtful review! We're glad to hear you received attentive, knowledgeable, friendly, and prompt service from our team. We truly appreciate your feedback and your support.

June 02, 2026

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Employee Rating

Excellent service, very attentive and they keep you informed Love that I can take my car in on the weekends without an appointment More

by kathyhullinger
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

Jun 08, 2026

Honda of the Avenues responded

Thank you for your great review! We're glad to hear you appreciated the attentive service, clear communication, and the convenience of weekend service without an appointment. We appreciate your support and look forward to seeing you again!

May 26, 2026

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Employee Rating

Randy is a wonderful service advisor . He goes above and beyond. He is definitely patient with me and with my questions . Makes you feel like I have been going there for years . More

by danagraves70
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

May 27, 2026

Honda of the Avenues responded

Thank you for the wonderful review! We’re so happy to hear Randy goes above and beyond to make every visit a great experience. We truly appreciate your kind words and support!

May 26, 2026

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Employee Rating

Unprofessional and dishonest. Employees in all departments are lying individuals who do not want the best for customers and once they are called out, they hide and don't return ph More

by tarawilliams1415
Recommend Dealer
No

Other Employees Tagged: Randy Lewis

May 27, 2026

Honda of the Avenues responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing honest, professional, and responsive service is extremely important to us, and we apologize that we did not meet those expectations. Please reach out to our Service Manager so we can learn more and work to address your concerns directly. awinters@Hondaota.com

May 24, 2026

Dealership Rating
Employee Rating

Great. Lewis did a great job handling my visit and the work was completed on my vehicle in a prompt matter. More

by ZANNIKOS
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

May 27, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad Lewis took great care of you and that your vehicle service was completed promptly. We appreciate your support!

May 13, 2026

Dealership Rating
Employee Rating

The dealership was awesome! Fast service! The dealership was awesome! The service was fast and Randy was awesome! Great and positive attitude! Will definitely service my car her More

by ashleyjdinkins
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad you had fast service and a great experience with Randy. We truly appreciate your support and look forward to seeing you again!

May 08, 2026

Dealership Rating
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Great customer service, thank you so much. My go to dealership for all my vehicle needs. More

by Korcalikesjags
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so happy to be your go-to dealership and truly appreciate your continued trust and support. We look forward to seeing you again for all your vehicle needs!

May 08, 2026

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Employee Rating

Randy was great in getting me into a rental which saved me a lot of hassle. The technician explained things very well and took me on a short drive so I could explain what I was experiencing. Everyone was c More

by meglowe1980
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad Randy was able to get you into a rental and that our technician clearly explained everything and took the time to understand your concerns. We truly appreciate your kind words about our team and look forward to seeing you again!

May 07, 2026

Dealership Rating
Employee Rating

Not clear in instructions. Very expensive on spares. Failed on rental car coverage which is prior assured and tried to charge extra rent for those assured days as well. No poin More

by shivkadiyala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Lewis

May 18, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations regarding communication, costs, and rental coverage. This is not the level of service we aim to provide. Your concerns are being shared with our management team so we can review what occurred and address it appropriately. We appreciate you bringing this to our attention and the opportunity to improve.

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