Great job on the communication about car problems and
getting car ‘s maintenance done in same day.
getting car ‘s maintenance done in same day.
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by KARENTSARGE
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Honda of the Avenues responded
Thank you for the great review! We’re so glad the communication was clear and that we could get your maintenance completed the same day. We truly appreciate your support and look forward to seeing you again!
Very nice people from the time I checked in to the time I
left. Everyone was pleasant and friendly.
left. Everyone was pleasant and friendly.
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by RALBEA22
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
May 06, 2026 -
Honda of the Avenues responded
Thank you for the kind review! We’re glad to hear everyone was friendly and welcoming from start to finish. We appreciate your support and hope to see you again soon.
Ever since I bought my car 6 years ago it has been a
constant nightmare....thanks so much
constant nightmare....thanks so much
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by Ksilveira0917
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
May 01, 2026 -
Honda of the Avenues responded
Thank you for sharing your feedback. We’re genuinely sorry to hear you’ve felt this way over the past several years. While we understand frustrations can build over time, we’d truly welcome the opportunity to better understand the specific concerns you’ve experienced so we can review them properly. Without more detail, it’s difficult to address what may have happened, but we never want any customer to feel unheard. Please feel free to contact our management team directly so we can discuss your experience and see if there’s anything we can do to help.
Crista Poynor - Service Director
Amber Winters - Service Manager
My last experience at Honda Of The Avenues was a very
pleasant experience. Randy Lewis did a great job and listening to my issues and attempt to making sure all my request order attended to. The work w
pleasant experience. Randy Lewis did a great job and listening to my issues and attempt to making sure all my request order attended to. The work was completed as requested, resulting and no issues.
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by ajinnc4u
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad to hear Randy Lewis provided a pleasant experience and took the time to listen to your concerns and ensure your requests were handled. We appreciate your business and are happy everything was completed as expected with no issues.
Approximately a 2 hour wait for an 'Express' Oil change
(1:45p appointment, checked out at 3:39p). Noticed my car pulled over, waited to be called, never happened. I walked outside to double check it was m
(1:45p appointment, checked out at 3:39p). Noticed my car pulled over, waited to be called, never happened. I walked outside to double check it was my car, after verifying it was, I went to the Service Advisor area. Randy Lewis wasn't there. Another advisor checked me out. My invoice reflected a $10.00 discount, my checking account as of 4/24/2026 shows that discount as charge. Never was given. The dealership is prompt with constantly sending texts & emails wanting me to trade my car back in, maybe more time should be spent on service??
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by D & D
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
Apr 24, 2026 -
Honda of the Avenues responded
Thank you for bringing this to our attention. I sincerely apologize for the extended wait time during your express service visit and for the lack of communication regarding your vehicle being completed. That’s not the experience we want our customers to have, especially when you have an appointment scheduled.
I also understand your concern regarding the $10 discount. Based on your review, it appears there may have been a discrepancy, and I would like the opportunity to personally review your transaction and make this right. Unfortunately, I’m unable to locate your visit using a username alone.
Please give us a call at your convenience and ask for me or my service manager directly so we can look into this further and address both the billing concern and your overall experience. Your feedback is important, and we will also be addressing the communication breakdown with our team to ensure this doesn’t happen again.
We appreciate you bringing this to our attention and hope to have the opportunity to regain your confidence.
Crista Poynor
Service Director
Amber Winters
Service Manager.
Randy was excellent very accommodating.
Great customer service. Communication was excellent feedback was timely. Great job Randy
Great customer service. Communication was excellent feedback was timely. Great job Randy
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by georgegreg9982
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
Apr 21, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad to hear Randy provided excellent service and timely communication. We appreciate your support and look forward to assisting you again.
Very knowledgeable about the issues that I had with my
vehicle. I would like to say that Layla was very knowledgeable when it came to showing new vehicles.
vehicle. I would like to say that Layla was very knowledgeable when it came to showing new vehicles.
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by mcconnelljacobr1981
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
Apr 14, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad our team was able to address your vehicle concerns, and that Layla provided a knowledgeable and helpful experience when showing new vehicles.
Randy let me advised and gave me detailed information.
He also gave me insight into my Accord and how to take care of it
He also gave me insight into my Accord and how to take care of it
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by cse
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
Apr 14, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad Randy provided detailed information and helpful insight into caring for your Accord.
Fast, friendly and topnotch service I always have an
incredible experience. Randy and the rest of the staff are always very friendly and trustworthy. I don't trust my vehicle to any other dealership bes
incredible experience. Randy and the rest of the staff are always very friendly and trustworthy. I don't trust my vehicle to any other dealership besides Honda of the Avenue's.
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by fredwright2423
Verified Customer
Verified Customer
Other Employees Tagged:
Randy Lewis
Mar 25, 2026 -
Honda of the Avenues responded
Thank you for your kind words. We’re glad to hear you consistently have a great experience with our team. We appreciate your trust and look forward to continuing to take care of you and your vehicle.
Randy was very professional and gave me updates on the
progress of my vehicle, which was appreciated.
progress of my vehicle, which was appreciated.
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by NELLE08_22
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian and Anthony 5 stars
Mar 16, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad to hear Randy kept you informed and provided a professional experience. We appreciate you taking the time to share your visit with us.
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