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Ekaterina Espinosa

Overview Reviews (116) Inventory (248)

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Ekaterina Espinosa

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Ekaterina Espinosa | Page 10

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9

116 Reviews

Overview Reviews (116) Inventory (248)

4.9

116 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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116 Reviews of Ekaterina Espinosa

December 07, 2023

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Employee Rating

Ekaterina Espenoza my service liason was excellent. The repair was much more costly than I expecyed, she explained everything even sending pictures. I am so glad I came to Lester Glenn as my Subaru dea The repair was much more costly than I expecyed, she explained everything even sending pictures. I am so glad I came to Lester Glenn as my Subaru dealer in Vermont said the brakes were safe through the winter, which clearly they were not!!! More

by mlejh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 08, 2023 -

Lester Glenn Subaru responded

Hi mlejh, Thank you for sharing your positive experience with Ekaterina! We're thrilled to hear that she provided excellent service and took the time to explain everything, even sending pictures! Your safety is our priority, and we're glad we could address the issue with the brakes! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in Lester Glenn and safe travels in your Subaru! Happy Driving, The Lester Glenn Team

December 07, 2023

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Employee Rating

Ekaterina explains what service is due on vehicle according to mileage and the cost. She keeps me informed when vehicle is ready to be picked up. according to mileage and the cost. She keeps me informed when vehicle is ready to be picked up. More

by CGLILREDRIDINGHOOD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 07, 2023 -

Lester Glenn Subaru responded

Hi CGLILREDRIDINGHOOD, Thank you for your feedback! We're thrilled to hear that Ekaterina has been keeping you informed and explaining the service needs of your vehicle clearly! Keeping our customers in the loop is a top priority. If there's anything else you need or if you have more feedback to share in the future, don't hesitate to reach out! Safe travels and we appreciate your trust in our service! Happy Driving, The Lester Glenn Subaru Team

December 06, 2023

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Employee Rating

It’s a car dealer all I had done was a complimentary oil I received with my purchase. I will know move when I have a real problem I received with my purchase. I will know move when I have a real problem More

by WSEDLACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 06, 2023 -

Lester Glenn Subaru responded

Hi Wsedlack, Thank you for taking the time to share your feedback! We appreciate your visit for the complimentary oil change, and we're here for you whenever you need assistance or have any concerns in the future! If there's anything specific you'd like to share or if you have more feedback when you have a real problem, feel free to reach out! We're here to provide excellent service whenever you need it! Happy Driving, The Lester Glenn Subaru Team

December 03, 2023

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Employee Rating

Everything went smoothly and personnel very friendly and helpful if I needed to ask. a question. helpful if I needed to ask. a question. More

by FCAV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Kathy Ottmer, Nicole Damiano, Keith Conroy , Christopher Murdolo

Helpful 0

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Dec 04, 2023 -

Lester Glenn Subaru responded

Hi FCAV, Thank you for sharing your positive experience! We're delighted to hear that everything went smoothly and that our personnel were friendly and helpful! If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out! We're here for you, and we appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

December 02, 2023

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Employee Rating

Batteries in key fobs needed changing. . Done quickly, didn't need appointment. Very pleased.Spoke to Frank on phone who directed me to correct place to go. . Done quickly, didn't need appointment. Very pleased.Spoke to Frank on phone who directed me to correct place to go. More

by twinkie128

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 04, 2023 -

Lester Glenn Subaru responded

Hi twinkie128, We're delighted to hear about your positive experience with us! It's great that we could quickly address the issue with your key fobs' batteries, and we appreciate your flexibility in not needing an appointment! We are pleased to have been of assistance! If you have any more needs or if there's anything else we can help you with, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

December 01, 2023

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Employee Rating

I went in for an oil change and rotation of my tires. Service person was friendly, knowledgeable about my car. Once car went into service building the service was done professionally and quickly. Very h Service person was friendly, knowledgeable about my car. Once car went into service building the service was done professionally and quickly. Very happy with the Service Department. More

by DJM91956

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ronald Giordano

Helpful 0

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Dec 04, 2023 -

Lester Glenn Subaru responded

Hi DJM91956, Thank you for sharing your positive experience with our Service team! We're delighted to hear that your advisor was friendly and knowledgeable and that your oil change and tire rotation were done professionally and quickly! Your satisfaction is our priority, and we're here for all your future service needs. If there's anything more you'd like to share or if you have further feedback, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 30, 2023

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Employee Rating

This is my second car purchased from this Lester Glenn dealership, you receive nothing but smiles and courteous help and honesty from top to bottom. dealership, you receive nothing but smiles and courteous help and honesty from top to bottom. More

by RJA1220

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jamie Palazzo, Seth Leifer, Emily Wiggins, Sean Hefner, Margaret Parker , Christopher Greco, Jonathan Redwood, Maggi

Helpful 0

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Dec 01, 2023 -

Lester Glenn Subaru responded

Hi RJA1220, Thank you so much for being a valued customer and for your kind words! We're thrilled to hear that you've had positive experiences with our dealership, receiving smiles, courteous help, and honesty from top to bottom! If there's anything else you need or if you have more feedback to share, feel free to let us know. We appreciate your continued support! Happy Driving, The Lester Glenn Subaru Team

November 29, 2023

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Employee Rating

My car was done within 1hr 30mins. The wait wast that long. Everything was fine. The wait wast that long. Everything was fine. More

by JONESLADYG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lindsey Mulrain

Helpful 0

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Nov 29, 2023 -

Lester Glenn Subaru responded

Hi JONESLADYG, Fantastic to hear that your car was taken care of promptly within 1hr 30mins! We know time is valuable, and we're thrilled we could get you back on the road without a lengthy wait! If there's anything else you need or if you have more feedback to share, feel free to reach out! Safe travels, and thanks for choosing us! Happy Driving, The Lester Glenn Subaru Team

November 26, 2023

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Employee Rating

We appreciated the timely turnaround on our oil change and the courtesy of our technician. and the courtesy of our technician. More

by kkarol1013

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Kathy Ottmer, Nicole Damiano, Keith Conroy , Christopher Murdolo

Helpful 0

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Nov 27, 2023 -

Lester Glenn Subaru responded

Hi kkarol1013, Thank you for sharing your feedback! We're glad to hear that you appreciated the timely turnaround on your oil change and the courtesy of your technician! If there's anything else you need or want to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 23, 2023

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Employee Rating

Everyone is always helpful and makes the experience easy. Everything is explained before, during and after services are rendered. I never have to question anything. Everything is explained before, during and after services are rendered. I never have to question anything. More

by pdobrolo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 24, 2023 -

Lester Glenn Subaru responded

Hi pdobrolo, Thank you for your positive feedback! We're delighted to hear that everyone is always helpful and makes the experience easy for you! It's fantastic that everything is explained before, during, and after service, providing you with confidence in the process! If there's anything more you'd like to share or if you have further comments, feel free to let us know! Happy Driving, The Lester Glenn Subaru Team

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