Kerry Monica, Jr.
Kerry Monica, Jr. at Lester Glenn Subaru
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Kerry Monica, Jr.

Service Director

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9
154 Reviews
4.9

154 Reviews

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154 Reviews of Kerry Monica, Jr.

May 16, 2024

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Employee Rating

The serpentine belt on my car broke when on my way to a critical meeting in Virgina and DC. Because it had been replaced just weeks before, the dealership stood behind me, offered me a loaner, made it easy More

by kaczmarek.stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Conroy, Bert Gomez

May 04, 2024

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Our experrience was wonderful. We had a issue that Kerry Monica went out of his way to get resolved for us. We could not ask for a better Dealership.We would recommened Lester Glen More

by BUNNYAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Lester Glenn Subaru responded

Hi BUNNYAC1, Thank you for sharing your experience with us! We're thrilled to hear that Kerry went out of his way to resolve an issue for you and that you had a wonderful experience overall! Providing exceptional service to our customers is what we strive for, and we're glad to know that we could meet your expectations! We truly appreciate your recommendation! If you ever need anything else or want to share more feedback, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

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This was a very stress free experience and any problems we ran into Francis was right there to fix everything and make sure we were good to go. The customer service was great and the environment was very f More

by catherine klina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

Lester Glenn Subaru responded

Hey Catherine, Thank you for sharing your experience with us! We're delighted to hear that Francis provided you with excellent service and resolved any problems that arose, making your experience stress-free! Providing great customer service in a friendly and welcoming environment is what we strive for, and we're glad that's been your experience with us! We're honored to have you as loyal customers for over twenty years, and we'll continue to work hard to ensure your satisfaction. If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 21, 2024

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The team of service agents where exceptional when addressing any questions I had . Explained everything I had asked about. More

by JANICEEISMANN1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Ottmer, Keith Conroy

Apr 26, 2024

Lester Glenn Subaru responded

Hi Janice, Thank you for sharing your experience! We're thrilled to hear that our service team provided you with exceptional assistance and addressed all your questions thoroughly! Providing clear explanations and attentive service is what we aim for, and we're glad to hear that we met your expectations. If you ever have more questions or need further assistance in the future, don't hesitate to reach out to us. We appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

April 20, 2024

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Courteous friendly and professional while eager to assist customers in anyway. Informative about service and needs for your care. More

by ZAFFJ204
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Lester Glenn Subaru responded

Hi ZAFFJ204, Thank you for your review! We're delighted to hear that our team was courteous, friendly, and professional while eager to assist you in any way! Providing informative service and addressing your car's needs is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 17, 2024

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As an out-of-town Subaru owner, I am very grateful to Kerry and the folks at LGS for getting back on the road on our way to the eclipse last week! They were able to get my Crosstrek going again by letti More

by JJOFME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Lester Glenn Subaru responded

Hi JJOFME, Thank you for sharing your experience with us! We're thrilled to hear that Kerry and the team were able to get you back on the road and ensure you didn't miss the eclipse! Providing priority treatment and generous assistance to our customers is important to us, and we're glad we could help! If you ever need anything else or have more feedback to share, please don't hesitate to reach out. Safe travels! Happy Driving, The Lester Glenn Subaru Team

March 31, 2024

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Excellent service took the car @ the scheduled time , but it was really a bit expensive More

by DAWNIEGIRL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Lester Glenn Subaru responded

Hi DAWNIEGIRL9, Thank you for your feedback. We're glad to hear that you found our service excellent and that we were able to take your car in at the scheduled time! Regarding the pricing, we understand your concern. We constantly strive to offer competitive pricing while maintaining the highest standards of service and quality! Our team utilizes manufacturer-certified technicians using manufacturer-certified parts and this can increase the cost, but improves the quality! If you have any further questions or would like to discuss your service charges, please feel free to reach out to us. We value your business and want to ensure your satisfaction! Happy Driving, The Lester Glenn Subaru Team

March 31, 2024

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Employee Rating

Had to get my oil changed & tired rotated immediately Lester Glenn Subaru was amazing to get me in last minute & take amazing care of me! More

by toriberntsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Lester Glenn Subaru responded

Hi toriberntsen, We're delighted to hear that our team was able to accommodate your last-minute oil change and tire rotation needs! Providing prompt and excellent service to our customers is important to us, and we're glad we could take care of you. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

March 30, 2024

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It was awesome so smooth and Nicole was informative and timely. Easy to set appointment More

by RCUTTI0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Lester Glenn Subaru responded

Hi RCUTTI0214, Thank you for your feedback! We're thrilled to hear that your experience was awesome and smooth! Nicole is dedicated to providing informative and timely service, and we're glad she could assist you! Making it easy to set appointments is important to us, and we're glad we could deliver on that front. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

March 23, 2024

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Employee Rating

I found Kerry very easy to communicate with and he put me very much at ease as I was very anxious. More

by JOANN.KEMP
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Lester Glenn Subaru responded

Hi JOANN.KEMP, Thank you for sharing your experience! We're thrilled to hear that Kerry made you feel at ease and was easy to communicate with during your visit! Providing a comfortable and stress-free experience is important to us. If you ever need anything else or want to share more about your experience, feel free to reach out. Here's to many more smooth visits with us! Happy Driving, The Lester Glenn Subaru Team

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