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Kathy Ottmer

Overview Reviews (107) Inventory (238)

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Kathy Ottmer

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Kathy Ottmer

Service Consultant

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9

107 Reviews

Overview Reviews (107) Inventory (238)

Dealership Experience

22 yrs, 3 mos

Industry Experience

42 yrs, 6 mos

4.9

107 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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107 Reviews of Kathy Ottmer

May 14, 2024

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Employee Rating

They are very helpful and have good customer service, short wait times and comfortable waiting area. short wait times and comfortable waiting area. More

by PATLYNCH07052

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 10, 2024

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Employee Rating

Kathy Ottmer saw me drop off my car through her window and came out to greet me. She is very thoughtful and professional and I so appreciated her help. She got me out in less time than I thought it would and came out to greet me. She is very thoughtful and professional and I so appreciated her help. She got me out in less time than I thought it would take and explained everything very well. More

by HALFANT.RAH1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 10, 2024

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Excellent service, repairs were explained and done on time, shuttle service provided to and from house. time, shuttle service provided to and from house. More

by JLOCASTRO142

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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May 10, 2024

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Nicole and the staff at Lester Glenn Subaru are very nice, competent, and professional. We always take our Outback there for regular service and repairs. nice, competent, and professional. We always take our Outback there for regular service and repairs. More

by BRIANBONNER235

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nicole Damiano, Ekaterina Espinosa, Keith Conroy

Helpful 0

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May 04, 2024

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Employee Rating

Oil change and tire rotation took about one hour with an early morning appointment. Thank you early morning appointment. Thank you More

by LILACLANEROCKS

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 08, 2024 -

Lester Glenn Subaru responded

Hi LILACLANEROCKS, Thank you for your feedback! We're glad to hear that your oil change and tire rotation appointment went smoothly and efficiently. We strive to provide prompt service to all our customers, and we're pleased that your experience met your expectations! If you have any further feedback or need assistance in the future, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 04, 2024

Dealership Rating

Employee Rating

As always listened to my concerns. Kept me informed throughout the day. Knowledgeable staff. Caring staff. Let the customer know he/she is important. I have had 3 Subaru cars Lester Kept me informed throughout the day. Knowledgeable staff. Caring staff. Let the customer know he/she is important. I have had 3 Subaru cars Lester Glen service in Toms River has NEVER let me down. More

by PTK999

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lindsey Mulrain, Will Stefanski, Nicole Damiano

Helpful 0

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May 08, 2024 -

Lester Glenn Subaru responded

Hi PTK999, Thank you for your glowing review! We're thrilled to hear that our team has consistently provided you with excellent service! Listening to our customers' concerns, keeping them informed, and making them feel important are all priorities for us. We're grateful for your loyalty and trust in us for servicing your Subaru cars. If you ever need anything else or want to share more feedback, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 02, 2024

Dealership Rating

Employee Rating

Dealership was good to me while I suffered frequent dead batteries. They provided 4 free batteries. The dealership is well ruin and clean. The Subaru company should be ashamed. It took them 5 years to f batteries. They provided 4 free batteries. The dealership is well ruin and clean. The Subaru company should be ashamed. It took them 5 years to find the cause of frequent dead batteries. ( I hope deactivating the DCM will be a fix. ) It took 2 class action law suits to get their attention. They denied there was a problem and they kept my dealer in the dark for years. More

by JIMLINDAEVANS

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nicole Damiano

Helpful 0

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May 03, 2024 -

Lester Glenn Subaru responded

Hi Tom & JoAnn, Thank you for your kind words and for sharing your experience with David, Patrick, and Brandon! We're delighted to hear that they provided you with exceptional service throughout the process of purchasing your new Subaru! Professionalism, patience, and thoroughness are values we strive for in our team, and it's wonderful to see that they delivered on all fronts! We'll be sure to pass along your applause to David, Patrick, and Brandon! If you ever need anything else or have more feedback to share, please don't hesitate to reach out! Enjoy your new Subaru, and we look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

May 02, 2024

Dealership Rating

Employee Rating

Pleasant staff. My service consultant was very nice and helpful and answered all my questions. My service consultant was very nice and helpful and answered all my questions. More

by BABCI0521

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 03, 2024 -

Lester Glenn Subaru responded

Hi BABCI0521, Thank you for taking the time to share your feedback with us! We're delighted to hear that our staff, particularly your service consultant, provided you with a pleasant and helpful experience! Customer satisfaction is our top priority, and we're glad to know that your questions were answered and your needs were met. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business! Happy Driving, The Lester Glenn Subaru Team

April 27, 2024

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Employee Rating

Service was great, thank you Kathy Ottmer for your help- especially with that scratch in my door. Also appreciated the inspection came with photos and video by the tech! especially with that scratch in my door. Also appreciated the inspection came with photos and video by the tech! More

by RACHELMAS86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bert Gomez

Helpful 0

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May 01, 2024 -

Lester Glenn Subaru responded

Hi RACHELMAS86, Thank you so much for your review! We're delighted to hear that you had a great service experience, and we'll be sure to pass along your thanks to Kathy for her assistance! Ensuring that our customers receive thorough service and addressing any concerns, like the scratch in your door, is important to us! We're glad you appreciated the inspection with photos and video by the tech. If you ever need anything else or have further feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 26, 2024

Dealership Rating

Employee Rating

The service advisor Cathy Ottmer met me at my car, explained the service that was about to be done and showed me a video of the technician doing the work. explained the service that was about to be done and showed me a video of the technician doing the work. More

by Joan Zanistowski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Salvatore Falcone, Lindsey Mulrain

Helpful 0

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Apr 29, 2024 -

Lester Glenn Subaru responded

Hey Joan, Thanks for sharing your experience with us! We're thrilled to hear that Kathy provided you with excellent service! It's fantastic that she met you at your car, explained the service, and showed you a video of the technician doing the work! Providing thorough and transparent service is what we aim for, and we're glad Kathy delivered on that promise for you. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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