EDWIN WARREN
EDWIN WARREN at Southern Ford
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EDWIN WARREN | Page 5

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of EDWIN WARREN

March 30, 2024

Dealership Rating
Employee Rating

2 things concern me about the service I received. The work performed is listed incorrectly in my Blue Oval service history. It indicates that work was done to my HVAC system which is not correct and More

by jhughitt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Southern Ford responded

"Jhughitt" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 29, 2024

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Employee Rating

The staff is not enthusiastic enough and the service attitude is not good . poor service More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Southern Ford responded

Ray. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 28, 2024

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Employee Rating

Very clean very knowledgeable about the work to be done the work was completed in a timely manner More

by Fdio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2024

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Employee Rating

Knowledgeable workers, had the parts in stock, and fixed my vehicle same day. Happy to be back on the road More

by ARGABRIGHT52
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 26, 2024

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Employee Rating

The team was professional, service was fast and efficient. Customer service was great and look forward to continuing working with the service team. More

by Fredrick Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 21, 2024

Dealership Rating
Employee Rating

Very polite. Had little problem with what service was being done. But was taken care of in a professional manner. More

by raybenson18@outlook. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 17, 2024

Dealership Rating
Employee Rating

Very pleasant to work with from the beginning to end. We were happy with our vehicle and they were very reasonable in negotiations, did not feel pressured during negotiations. We had a small issue with t More

by kevin.mckelvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 14, 2024

Dealership Rating
Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back More

by vonfries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Southern Ford responded

We appreciate your 5-star rating!

March 12, 2024

Dealership Rating
Employee Rating

I was experiencing some issues while driving, when I called they were able to get me in right away. Edwin Warren was very friendly and helpful. I appreciate the text process that keeps you up to speed. More

by Amew84
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

March 12, 2024

Dealership Rating
Employee Rating

They did an excellent job getting me in to look at my issue before my 50,000 mile warranty was up. The parts came in right away and my car was ready faster than expected. The only thing that I did not li More

by Helen9
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

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