EDWIN WARREN
EDWIN WARREN at Southern Ford
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EDWIN WARREN | Page 4

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of EDWIN WARREN

May 21, 2024

Dealership Rating
Employee Rating

I was jeeped informed on the progress and provided recommendations for scheduled services very helpful! More

by jande245
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 21, 2024

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Employee Rating

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 20, 2024

Dealership Rating
Employee Rating

I have used This Dealership for service since I’ve owned my Truck, and I have only had one Issue , too minor to mention, I’m satisfied with the quality of Work , and service personnel, More

by LOUJENN062124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

May 22, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 19, 2024

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Quick and fast service. They keep you informed about your vehicle. Love the text option! More

by KELVIN.EVANS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 17, 2024

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Employee Rating

Took longer than expected 1hr I was told but took 2hrs n 15 mins actually More

by BRADLEYCARTER630
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

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Employee Rating

I received very good service from my representative and the wait was not long. I would recommend Southern Ford without reservations. More

by vivonyourside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 16, 2024

Dealership Rating
Employee Rating

First service since the switch to Southern. Seemed fair and very friendly. Kept me updated on status and when completed. More

by JERRYDFERGUSON
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 16, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 16, 2024

Dealership Rating
Employee Rating

Great service and good communication. Vehicle done on time and with care. Staff was very friendly and helpful! More

by NC
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 16, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

Dealership Rating
Employee Rating

I’ve never had a good experience with your service department. This time was no different. I had to call your sales division to ask for assistance because I didn’t receive a callback to any of my v More

by BESICLETA
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Recommend Dealer
No
May 15, 2024

Southern Ford responded

Mrs. Hamilton. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024

Dealership Rating
Employee Rating

I spoke with Edwin to drop off my vehicle. He was so kind to take my keys and get me checked in. He made calls to update me on the status of my vehicle. When it was ready for pickup. He took More

by TASHA.T.GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON

May 15, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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