The service department is extremely professional and friendly! They provided excellent and timely service for my jeep. They are accommodating and try to get you in at a time that works for you. I would highly recommend them to anyone.
"Domenic Colalillo is amazing and way above par!"
- FF Tompkins
The battery on my 2017 Pacifica suddenly died on August 23, 2019. This was late on a Friday afternoon. I think it was probably 4 pm or a bit later by the time I got to the dealership. I had called before and spoken to Domenic on the phone who was very professional, very pleasant and open to doing the battery replacement on that same day, which I found amazing to be honest. I should mention that I live in New York and happened to be visiting at the time, so it was sort of urgent to get that battery problem sorted out.
I arrived at the dealership, and almost immediately, Domenic asked his service staff to take the car in and take a look. In the meantime, i could see that Domenic was in the middle of attending other clients, handling phone calls and doing paperwork all at the same time, with a cool head and a very professional demeanor. It was also almost time for him to go home. He patiently waited until my car was diagnosed and my battery was replaced. I was out of the dealership within one hour, possibly a little more, but still in record time!
This gentleman went above and beyond to make sure my battery problem was taken care of as quickly as humanly possible. Not only that; he even asked me to email him to let him know that my family and I got to New York safely! How many dealers do that? Not many I reckon. I am infinitely grateful for his professionalism, his courtesy and his friendliness. Domenic is a huge asset for this dealership, and i hope that he is rewarded accordingly.
I will never forget how Domenic saved me on that awful day. I was really stressed out about the battery issue, and how I was going to drive my family back to New York a couple of days later. Having that battery replaced so quickly and painlessly put my mind and ease and gave me the confidence to drive my car back safely and without any issues. Thank you, Domenic!
"Very professional and friendly staff! Domenic Colalillo..."
Very professional and friendly staff! Domenic Colalillo always called first thing in the morning with more updates on our truck. They were the ones to chase us down with more information to make sure we are aware of every single detail. Very happy with the customer service. Special thanks to Terry!
"Anna Mazzei and Dominic Colalillo are the BEST"
I called in desperation with the windshield, in my less than 2 year old Chrysler Pacifica, having cracked under the very thick ice on the windshield, which I still stand today on the grounds that, although it was no longer under warranty, this was a faulty windshield and should have been paid by Chrysler not me as it cracked from inside the frame on the passenger side, as I turned on the heat to melt the ice as it was way too thick to scrape...I have neck and back issues and could not put force on the ice to scrape it. As I sat in the vehicle in my driveway to turn the heat onto the windshield to melt the ice, I heard the loudest crack/bang sound, it was the windshield....This I intend to take up the ladder to Chrysler, but today it is about Seven View Service Team. By the time my calls routed to Anna, she was very reassuring. She asked me to check if I had Titan insurance, which I had no idea even existed. I wasn't even asked that when I called the dealership I had purchased my vehicle from originally nor from the rep on the Chrysler helpline that I had both originally called that same day the crack happened prior to being connected with Anna. I was bounced around and eventually landed on the phone with Anna as Seven View is the closest centre to my home. When I spoke to Anna I was just about in tears, I had been bounced around, found out I had no Titan coverage, the windshield was no longer under warranty, the windshield cracked by no fault of my own, even if I'd replaced it with my insurance coverage, there was still the issue with paying the deductible, an expense I had not budgeted for this time of year (not from an almost like new vehicle due to no fault of my own)......it was 2 weeks before Christmas and I am a single mother of 2 children with special needs.....Anna went out of her way to find me the best price for my windshield replacement. I drove the vehicle in to her, and I noted to her there were a few other things I'd appreciate they could look at, as I don't have time to be without a car due to my family's special situation, she scheduled to have all that I need addressed looked at AND she provided me with a courtesy car so I could still tend to my family's needs. Anna listened and understood my situation. I had a recall on the vehicle, that I was going to have to bring the vehicle back in, in January to be addressed....between Anna and Dominic they went out of their way to make sure that was also taken care of as well while the vehicle was with them, so that I wouldn't have to be inconvenienced another day considering my situation. Anna and Dominic thank you so much for your friendly, caring, understanding demeanor and for going out of your way to get my vehicle fixed and safe back on the road for my and my children. I will highly recommend your service centre to everyone.
Other Employees Tagged:
"Was visiting family in the area from upstate New York...."
Was visiting family in the area from upstate New York. Worked with Domenic. Had issues with my Jeep and he was very professional and knowledgeable and took care of the issue in a timely manner. He was also incredibly honest and was not pushy. Would highly recommended.
"First service on new Ram"
Arrived just before 7 am for my booked service and recall appointment. Domenic took great care of me and had my truck back mid-morning. Knowledgeable and courteous. Will definitely be back for future services.
I Tony Conforti have appreciate once more time the service of Domenic Colalillo on June 15 2019.
I had call with my problem of my caravan and was pass to the pasts department by Domenic. I spoke
to the gentleman in parts and gave him the tire size of my caravan.HE said that he will call his
distributors and hope he will hear by noon by someone. I told him that i willbe there for tire on my caravan. I arrived at the dealer about 10:00a.m. and spoke to the parts person and told me the same
thing about waiting til noon. Well i was not happy with his answer and spoke to Domenic, he said give me a moment and I"ll get back to you. Well Domenic got back to me and left me smiling once again.
Mr.Domenic Colalillo is very knowledgeable of his position and leave all of his clients feeling good about Seven View and return back for more service.
"Exceptional customer service.."
- Tony B
Exceptional customer service deserves to be acknowledged, and I’m writing this note to commend Vincent Romano and extended team for demonstrating this level of service to resolve a recent service appointment mishap on my new 2018 Ram 1500 . Vincent listened to my concerns and committed to ‘making thing's right’ which is exactly what he did. It’s this level of customer service that makes a real difference, and I want to thank Vince and extended team including Vanessa, Roselle, Dominic and Rick for being professional, attentive and always on top of it. Great save, and great work guys !
Other Employees Tagged:
, Vanessa Picano
"Service call going great"
Great Service - Great Communication Skills - On Time - No Surprises - Well Priced. Of course I will recommand the dealership - you measure customer's satisfaction based on the service and you Domenic - you are the master of customer service.
Seven View provides the best service I've ever had. From service to sales to management they have a respect for me and my car that is second to none. I look forward to servicing my car here and only trust their service department with my care. They care for it just as much as I do. I would recommend this dealership ABSOLUTELY & I do!