Derek Thomas | Page 3

We have consistently brought our BMW vehicles to your dealership for service because of the excellent experience—however, our most recent visit was very disappointing. We came in regarding tire issues an dealership for service because of the excellent experience—however, our most recent visit was very disappointing. We came in regarding tire issues and had purchased the tire and wheel protection package. My husband was confident the damage would be covered since there was still sufficient tread. However, Derek initially informed us that the claim would not be covered, stating all tires were below 1 cm, which was incorrect. We returned to the dealership and had to wait over an hour because he was at lunch. When he finally assisted us, he acknowledged that the measurements were incorrect. We then had to wait an additional two days for insurance approval. Throughout this process, communication was very difficult. We were unable to reach him, and when we did receive responses, they came across as rude and unprofessional. This experience did not meet the level of service we expect from BMW. Due to this experience, we would prefer not to work with him again in the future. More

by Kieuphuongg Verified Customer Verified Customer

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Kyle is a wonderful service rep. He gets a job done. He saves you money. He’s fast he’s very, very personable and consummate professional. He gets a job done. He saves you money. He’s fast he’s very, very personable and consummate professional. More

by LIZZYTHELIZARD11 Verified Customer Verified Customer

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I made a reservation for repair on a recall and it was specifically made so I would get a loaner. When I got there, I was told no loaner was available and I would be met by someone from Enterprise Leasing specifically made so I would get a loaner. When I got there, I was told no loaner was available and I would be met by someone from Enterprise Leasing. Derek also told me that he would try to get the car done that day (a Friday) but that he would call me that afternoon to let me know if it would be Friday or Monday. The driver shows up in 10 - 15 minutes and when I got to Enterprise the SUV they offered had body damage that had not been previously reported, so they could only offer a VW Jetta with no power. I had to floor the accelerator to get it to go over 50. Then, no call from Derek. So I had to keep the Jetta through the weekend that was really a danger to drive on any Interstate. I did get a voicemail from Derek Monday AM at 10:30 that I could come by. When I came by, Derek did not come out to meet me, just the front desk person. An apology would have been appropriate! Please assign me another Service supervisor going forward and if you promise me a loaner, please give me a BMW loaner! More

by JEFF.WALD Verified Customer Verified Customer

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I’ve NEVER had to work so hard to get timely information on a service before. Every little thing was like pulling teeth. I’m a home health aid most of my clients have Alzheimer’s and it’s easier reason , ge on a service before. Every little thing was like pulling teeth. I’m a home health aid most of my clients have Alzheimer’s and it’s easier reason , getting information from them than this was. Not just Derek either pretty much everyone I dealt with from the time I had it towed there until I got my car back More

by cindyd95 Verified Customer Verified Customer

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Consistently meets or exceeds my expectations specific to the needs of my vehicle and Derek accurately communicates this information in a timely manner, thank you Derek the needs of my vehicle and Derek accurately communicates this information in a timely manner, thank you Derek More

by DIVITOJ33 Verified Customer Verified Customer

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Quoted a price but charged more on the invoice. Had to text to have it changed. Received no apology. Had to text to have it changed. Received no apology. More

by jscaplan2 Verified Customer Verified Customer

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The dealership is nice and I feel like the process is organized. I just feel like it takes a really long time to get an oil change etc organized. I just feel like it takes a really long time to get an oil change etc More

by JENLIKESFROGS Verified Customer Verified Customer

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Andrew Montgomery was my assistant service dealer. I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a cre I was charged for 1.5 hours labor time but it took no more than 1 hour to make the repair. I was also charged a 3% surcharge because I pay with a credit card. I also informed him that I have bought an extended warranty in Canada (10 years ago/100000 miles) but he told me to ask for a refund in Canada. More

by bourbeau.rivard Verified Customer Verified Customer

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Derek is one of the best service advisors I have ever had. Fantastic professional Service had. Fantastic professional Service More

by slester5 Verified Customer Verified Customer

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Carlos is always a pleasure to work with. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. He is thorough at explaining things & prompt to return calls. He’s an amazing asset to BMW of Sarasota. More

by Patty464 Verified Customer Verified Customer

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