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Start your review of Darren Thyssen.
Darren Thyssen
Darren Thyssen at Grande Prairie Volkswagen
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Darren Thyssen

Technician

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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3 Reviews of Darren Thyssen

October 28, 2020

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Employee Rating

"I've been taking my 2012 VW Golf to GP for service for..."

- slbayley

I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee. Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc. I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually. I'm rating the individuals higher because it's not their policy, they just have to follow it.

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Recommend Dealer
No

Other Employees Tagged: Kaitlyn Rogers

Oct 29, 2020

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that we let you down. The service manager Mr. Larson will reach out to your personally to discuss how we can turn your experience around. Thank you for brining your concern to our attention as it is Grande Prairie Volkswagens intention to provide the best customer experience possible 100% of the time.

November 13, 2019

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"Service was great they went above and beyond what I..."

- Shadowace83

Service was great they went above and beyond what I expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop

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Recommend Dealer
Yes

Other Employees Tagged: Madison Knight, Jasmyn Woodland, Kailey Lemay

October 30, 2019

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Employee Rating

"Was in for the private sale and had a great experience..."

- kensashi

Was in for the private sale and had a great experience from the start. Jasmyn was the first person to introduce herself and I have nothing but great things to say about here. Highly recommend Jasmyn and the whole Volkswagen family.

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Recommend Dealer
Yes
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