"I've been taking my 2012 VW Golf to GP for service for..."
I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee.
Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc.
I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually.
I'm rating the individuals higher because it's not their policy, they just have to follow it.
"Service was great they went above and beyond what I..."
Service was great they went above and beyond what I expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop
Other Employees Tagged:
"Was in for the private sale and had a great experience..."
Was in for the private sale and had a great experience from the start. Jasmyn was the first person to introduce herself and I have nothing but great things to say about here. Highly recommend Jasmyn and the whole Volkswagen family.