Dan Perkins
Dan Perkins at Subaru of Utica
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Dan Perkins

Service Manager

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.5
20 Reviews
4.5

20 Reviews

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20 Reviews of Dan Perkins

May 23, 2024

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Employee Rating

I had a appointment at 915 for a oil change I dropped off my car at 0730 I came to pick up my car at lunch time and had to till 120 I realize they are not a quick line but 4 hours for a oil change is terribl More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2024

Subaru of Utica responded

Mike, I'm sorry to read about your experience with the oil change and follow-up. We strive for efficient service and clear communication, so it's disappointing that we didn't meet those expectations this time around. I'd like to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 03, 2024

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Employee Rating

the service department continues to be outstanding . informative, friendly-despite working so hard-and thorough More

by JMCR63
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Bailee Haddad, Tyler Davos, Joanne Palmer , female parts person is wonderful! i forgot her name, sorry

May 06, 2024

Subaru of Utica responded

It brings our team joy to hear that you've had consistently outstanding experiences with our service department at Subaru of Utica. We strive for friendly, informative and thorough service every time! Thank you for the review, and we look forward to providing you with five-star service during your next visit!

April 28, 2024

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Any service that has been done to my cars has been done correctly and professionally. More

by KKOPEC5729
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 29, 2024

Subaru of Utica responded

Wonderful to hear! Thanks for the positive review! It makes our day.

April 22, 2024

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Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More

by JONSON42633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent service experience at Subaru of Utica! Our team always aims for timely and accurate work. Thanks for the positive feedback, we appreciate it!

April 16, 2024

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Always pleasant when you arrive. Knowledgeable. Explains what is needed. Comfortable waiting area. Highly recommend. More

by TOMLORENZ39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Subaru of Utica responded

Wonderful! It is great to know that you had a positive experience. We appreciate your recommendation! Safe travels until we see you next time.

April 08, 2024

Dealership Rating
Employee Rating

They are always awesome. Very helpful and can usually get you in and out. Love the videos they send and the texts.keeps you informed. More

by TRACEYG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 08, 2024

Subaru of Utica responded

We're glad to know you've had consistently great experiences with us at Subaru of Utica! We appreciate your feedback on our video and text updates. Thanks for the review, we look forward to serving you again in the future!

March 28, 2024

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Employee Rating

Best service ever. Got me right in, directed me to the waiting room with free coffee and healthy snacks. Kind, courteous treatment. I am a widow and this is my first ca More

by KKK9765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Subaru of Utica responded

We're so glad to know you had a great experience at Subaru of Utica! It's our pleasure to provide kind, courteous service and make sure your visit is comfortable. Enjoy the free mug and don't hesitate if there's anything else we can assist with in future!

March 25, 2024

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Every person in the service department is kind and helpful! I love this service department! More

by DCOXLECATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Subaru of Utica responded

Thank you for taking the time to share you experience! We will be sure to share your compliments. Drive safe and we hope to see you again.

March 24, 2024

Dealership Rating
Employee Rating

Subaru of Utica was attentive to the matters I needed looked at. I look forward to future service there. More

by DANIEL.GOEWEY.60
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez , Bradley McPhearson, Sean in Finance

Mar 25, 2024

Subaru of Utica responded

Daniel, we're glad to know that our team at Subaru of Utica was able to assist you effectively. We look forward to seeing you for your future service needs!

March 20, 2024

Dealership Rating
Employee Rating

I was scheduled for a 930am appt and vehicle was not touched until 10:20. More

by DCUMMIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer, Adam Stockbridge

Mar 21, 2024

Subaru of Utica responded

Thank you for your business and critical feedback. Though we strive to begin and complete vehicle service in a timely manner, unforeseeable delays can regrettably occur at times. Your patience during this recent visit is sincerely appreciated. We're always working to improve in this area and will look to do better when you next visit.

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