Nick Orbinati

The service dept. is very good. I love the video they provide with your vehicle, its very helpful. The people are all very nice and helpful. is very good. I love the video they provide with your vehicle, its very helpful. The people are all very nice and helpful. More

by BARBMGEORGE Verified Customer Verified Customer

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Big service job. Staff made me feel relaxed. Happy with service and staff.A ok. Staff made me feel relaxed. Happy with service and staff.A ok. More

by MFEPPNER Verified Customer Verified Customer

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I always have a great experience in the service center. Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that I scheduled on line, they didn't have my appt as they were in the middle of a computer change. I also had an issue I needed checked out. After waiting 2 hrs and 45 min I approached the counter to ask if I should come back. At this time I found out there was a concern with my vehicle that the technician had been discussing with the Subaru rep who happened to be on site that day. Fine.. but it would have been nice to have been updated. After approximately 15 minutes of speaking to staff about the issue with the vehicle, etc. I was told I was all set and that my car would be brought around. I waited 30 minutes for my car to be brought around.. unacceptable. Joanne made three phone calls to whoever is supposed to bring my call around. Finally on the third call she's made aware that they are having an issue turning off a light on the dashboard. Finally the car comes out, I start it, there's a light on on the dashboard. I go back in.. it's busy.. the new employee that Joanne is training comes out to look at the light, tells me it should go off when I start driving.. if not "we'll call you"... hmmm?? So as I'm driving the light does not come off. While stopped at a light I pull up a text message that I received while waiting for the vehicle from Joanne with a phone number to contact for questions. I call this number, I get someone trying to sell me a Jimmy Buffet cruise... ??? So I call the service department, I get Dan on the phone who doesn't know how to turn the light off, asks if I'm close by... my whole day has been disrupted by this I'm not going back... after being left on hold for an amount of time Dan comes back to the line to tell me how to turn the light off. This turns out to be an easy fix, and hopefully nothing is wrong with my car. I did notice that the payment was refunded to my account.. no one called me about this so I don't know if that is a mix up or a good faith action. I gave Nick a 3 star because I don't know who that is. The technician? Better communication would have been considerate. More

by LISAPETRONIO Verified Customer Verified Customer

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It’s always a good experience when I get my car serviced. Vincent Gonzalezis most helpful and professional Vincent Gonzalezis most helpful and professional More

by MARYBFROGGY Verified Customer Verified Customer

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All I expected from my appointment was taken care of in a timely manner. Thank You! timely manner. Thank You! More

by ETROST Verified Customer Verified Customer

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Everyone was very kind . Vincent took the time to demonstrate a question I had about where to find something on my steering wheel. Vincent took the time to demonstrate a question I had about where to find something on my steering wheel. More

by MILLO1 Verified Customer Verified Customer

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I truly have peace of mind whenever I get work done! And I LOVE the videos they send to show what needs work. And I LOVE the videos they send to show what needs work. More

by LEIGH1669 Verified Customer Verified Customer

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Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7 Verified Customer Verified Customer

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Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and make sure I received the veteran discount. That was a nice touch. More

by LJORDAN5 Verified Customer Verified Customer

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No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. Doesn't get getter than that. Thank you. More

by RCAVANO Verified Customer Verified Customer

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