Cowboy Robert Goodman | Page 9

Everyone I dealt with in service and parts was very friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a whil friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a while, several people hung in there after a few tries and made sure we got the correct part and the repair was done properly and looked like new. Cowboy Goodman was very thorough, Shay Piel made sure I had something to drive. And David in parts used his own credit card to get the correct part shipped from another dealership to expedite getting it done after the first few wrong part deliveries. They worked hard as a team to get this done right. Robert Fox at corporate Lincoln Concierge helped with the part number resolution, contacted me and called me and the dealership on a regular basis to make sure things stayed on track and meeting expectations. Robert is a very good communicator and excellent in customer service. Thanks for the team effort. More

Helpful 0

Report | Print

Extremely friendly customer service. Service was performed in less time than expected. That’s always a plus! Service was performed in less time than expected. That’s always a plus! More

by CHERYL.DARTER Verified Customer Verified Customer

Helpful 0

Report | Print

The reason I gave three stars is because the mobile appointment I had was not honored on my appointment day. I kept calling and leaving messages. I was called in the evening by the person in charge and appointment I had was not honored on my appointment day. I kept calling and leaving messages. I was called in the evening by the person in charge and he said he forgot to call me. So, I was given another appointment and still no one showed up. Finally, I spoke with Cowboy (service dept) and he made sure someone came to my house for the appointment that day. I was disappointed with the person in charge of the Mobile Service Department. The person who came to my house was nice and explained to me what he had to do to service my vehicle. He gets Five stars and Cowboy too! I would also like to say that my husband and I have bought vehicles from here and the service was great. This unfortunate incident will not deter us from coming back. More

by SIRENACASPER Verified Customer Verified Customer

Helpful 0

Report | Print

I will never go back real bad customer service from supervisors to just bad service I’ll will never come back supervisors to just bad service I’ll will never come back More

by Socorro.Serrato66 Verified Customer Verified Customer

Helpful 0

Report | Print

Great dealership. It is not often you find a dealership that really delivers on the story about caring about customers. Frequently you will find one person who is good It is not often you find a dealership that really delivers on the story about caring about customers. Frequently you will find one person who is good and then the team let's you down. I have been continually and pleasantly surprised by the top notch consistency of everyone I interact with at Mac Haik Ford. A special shout out to Cowboy Robert Goodman for always making my visits there a quality experience. More

by BOONE2 Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership was promptly open at at 7am and quickly helped me with dropping off my maverick for a recall helped me with dropping off my maverick for a recall More

by TREVORHUDNALL4 Verified Customer Verified Customer

Helpful 0

Report | Print

The customer service is top notch. I was greeted when I walked in the door. They found my reservation quickly and checked me in. I waited just under an hour. The services performed, I was greeted when I walked in the door. They found my reservation quickly and checked me in. I waited just under an hour. The services performed, although routine, were explained to me. They thanked me for the business and were helpful in finding my car. More

by ksd00a Verified Customer Verified Customer

Helpful 0

Report | Print

Polite and friendly staff with quick service. Addressed my current needs. No issues with anything. Addressed my current needs. No issues with anything. More

by MILLER_RUSSELL Verified Customer Verified Customer

Helpful 0

Report | Print

My 2022 Bronco had a recall. I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called m I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called me back to let me know the part arrived and scheduled me to come in that Monday morning so the part could be replaced. I dropped the car off Monday morning at 7:15am and he called me back at 9am to let me know my car was finished and ready to be picked up. This was the BEST experience I’ve ever had with a recall and customer service from a dealership. I truly appreciate how helpful Cowboy was and commend his excellent customer service! Mac Haik Georgetown is lucky to have such a caring employee. I’ll definitely go back for all my car needs to this location. More

Helpful 0

Report | Print

It took awhile but they were super busy but thankfully accommodated for my vehicle. This was great accommodated for my vehicle. This was great More

by JOSUE Verified Customer Verified Customer

Helpful 0

Report | Print