"VERY HELPFUL SERVICE TEAM"
The engine light in my vehicle came on so I brought it straight in to service at Lakewood. I have never dealt with them previous to this. Erika greeted me with a smile! She seemed to be stressed out by the amount of people who had come in with engine lights on with the cold weather but she never failed to go the extra mile in helping me out. She got ahold of a rental company and had them pick me up to provide me with a rental while they serviced my vehicle. She called me with a thorough explanation on what had gone wrong with my vehicle which was very helpful. I picked my vehicle up a day later but the light came on again. I called in to see whether I should still be driving it or not with the engine light on. Corey explained to me over the phone what was going on and what the best thing to do was. He had Dan call me back to arrange another rental for me. Dan was very accommodating with arranging a time for me to come in and drop my car off with my busy schedule. I will definitely be bringing my car into Lakewood for the convenience of the location and the helpfulness/friendliness of the staff!
"Shrugged off like my problem didnt matter. "
Bought my car back in 2018, and the experience was great...Of course, they're making money.
Have had nothing but issues with said car, and the dealership is not helpful.
The service staff (James) I dealt with are great, but when I tried to talk to the Manager about my issue, and what I can do about it, he said they would find out what's wrong first and go from there. I felt completely un-important and ignored.
I know what was wrong with my car and they tried to blame it on other work at another dealership, insinuating that the other techs may not be as competent as theirs and made errors in previous service visits. Then proceeded to walk away from me to another customer without much thought about my concerns or frustrations.
Super frustrating, and still no answers. Call and investigation in with GM Canada about this experience and the issues with my car.
"Best experience from any dealership "
Went to Lakewood and Danny Bass immediately said HI. Introduced my son and I to Kyle Needham. I saw the truck i went to see and then spent most of my visit with Danny, Kyle and Paul . We joked and told stories to one another. All the staff would say Hi as they passed. Eager to help and very honest .... I KNOW RIGHT ? True story though. I left a deposit and did my credit check over the phone on less than 10 minutes with Erin and Manita. Beautiful, friendly and knowledgeable ladies. I was called back within 14 hours and when i went to sign ..... it was awesome all over again . They showed me around the store to more staff and departments. Very nice facility. 2 hours later , my shiny, detailed truck was stickered, warm and ready with a full tank of fuel and i was on my way home. FANTABULOUS feeling and great experience from Lakewood . It is worth the drive, bus ride and walk ... lol They even have a shuttle if needed. Thanks to everyone . See you tomorrow when i come in for the rust protection and under coating . 🍻👍😃
"Excellent service and a great bunch!"
Five star all the way! Very helpful and knowledgeable. A BETTER DEALERSHIP would be hard to find. I would recommend Lakewood in a minute for sure.
"Super service "
James went out of his way to help me accommodate as my rear window was shattered
James rock ...
Mark in the shop worked late so that I can have my truck back
- Mick 49
I have had my GM vehicles service by Lakewood for over ten years, and have never been disappointed. The service contacts all have been very professional and courteous. When it comes time to replace my current GM truck I will likely to be purchasing from Lakewood knowing the service department has been very consistent in the past.
"Always the best! "
The best dealership I have ever dealt with!
Over the years from buying, to service, to trading in to buy again.
I would never go elsewhere!
- Heather Wowk
Always a positive experience at Lakewood. I have been a customer for over 20 years and have always had great service and find all departments to be very professional and knowledgeable.
Thank you - Heather
The team at Lakewood make you feel welcome and are very upfront with any issues. They willingly seek approval for antly repairs above original service requirements
I am a first time client and both Cory Bates and James Logozar were outstanding! Both individuals were very approachable and knowledgeable and made the process very satisfying. I was impressed that both walked me to my car and explained to me what was done. I will definitely be a repeat client!